Overview of the Tender

The GEM/2025/B/6075713 is a custom bid for services focused on the annual maintenance contract (AMC) of Unified Threat Management systems, issued by the Department of Defence Production under the Ministry of Defence. This tender aims to enhance the security infrastructure through rigorous maintenance of advanced threat management systems, ensuring optimal protection against diverse cyber threats.

Scope of Work and Objectives

The essence of this tender revolves around procuring an annual maintenance contract that guarantees the continuous operation and functionality of Unified Threat Management (UTM) systems. The objective is to ensure that these systems perform efficiently, safeguard sensitive data, and mitigate vulnerabilities in the institution's IT environment. The successful vendor will be responsible for:

• Comprehensive system monitoring, including threat detection and response.
• Regular software updates and security patches implementation.
• Incident response management and reporting.
• Provision of technical support and troubleshooting services.
• Performance audits and compliance checks.

Eligibility Criteria

To qualify for the GEM/2025/B/6075713 tender, bidders must meet the following eligibility requirements:

• Must be a registered entity with proven experience in providing maintenance services for UTM systems.
• Should possess necessary approvals and licenses specific to engaging in security services, along with any local regulations pertaining to cyber security operations.
• Financial stability evidenced through previous contracts or projects of a similar nature.
• Compliance with statutory requirements such as GST registration and PAN availability.

Technical Requirements

Bidders will be expected to submit proposals adhering to stringent technical specifications, including but not limited to:

• Capability in handling UTM systems from recognized manufacturers.
• Experience in incident management and incident remediation strategies.
• Evidence of skilled manpower with relevant certifications in information security (e.g., CISSP, CEH).
• Proven methodologies in managing technical support and maintenance operations.

Financial Requirements

Financial proposals must demonstrate cost-effectiveness while ensuring high-quality service delivery. Bidders are required to provide:

• A detailed bid that outlines all associated costs, including service fees and potential extra charges.
• Documentation to verify financial capability, which might include bank statements or audit reports.
• Earnest Money Deposit (EMD) details as specified by the governing authority.

Document Submission Details

Proposals must be submitted electronically through the designated procurement platform by following these key instructions:

• Ensure submission of all required attachments, including technical and financial documents.
• Adhere to the specified format for document submissions which may include PDF or DOCX formats as accepted by the portal.
• Proposals must be submitted prior to the closing date, ensuring all required documents are complete and accurate.

Special Provisions

This tender also encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups, providing specific benefits such as:

• Relaxed eligibility criteria to promote inclusion and diversity in the procurement process.
• Technical assistance for qualifying entities during the bidding process.
• Incentives to boost local manufacturing capabilities aligning with ‘Make in India’ policies.

Evaluation Process

The evaluation of proposals will be conducted transparently, focusing on the following aspects:

• Completeness and adherence to the eligibility criteria outlined.
• Technical capability and experience in executing similar projects.
• Financial soundness and justification of costs involved in the service provision.
• Compliance with quality and performance standards set forth in the tender documentation.

Delivery Locations

The anticipated delivery and service locations for the maintenance of UTM systems will primarily be designated facilities managed by the Department of Defence Production. Specific locations will be provided to the awarded vendor upon contract finalization.

Contact Information

For further inquiries regarding this tender, participants are advised to check the official tender portal or contact the tender issuing authority directly through their provided communication channels.