Comprehensive AMC of NEC SV9100 EPABX (Tender Reference: GEM/2025/B/6200417)
The "Comprehensive AMC of NEC SV9100 EPABX" tender is formally issued by the Department of Defence Research & Development under the Ministry of Defence. This tender is aimed at facilitating a reliable and efficient Annual Maintenance Contract (AMC) for the NEC SV9100 EPABX system, ensuring continual operation, maintenance, and support for the equipment utilized in various defence operations.
Scope of Work and Objectives
The scope of work encompasses efficiently managing and maintaining the NEC SV9100 EPABX system, ensuring that all components operate at optimal levels to support communication systems within the defence sector. The objectives of the AMC include:
- Regular maintenance to prevent any downtime.
- Rapid response to technical issues.
- Ensuring compliance with current technology standards.
- Facilitating updates and necessary upgrades.
Eligibility Criteria
To qualify for participation in this tender, eligibility criteria include:
- Registration as a certified service provider for maintenance contracts.
- Proven experience with NEC SV9100 EPABX systems.
- Adequate technical resources and personnel trained in maintaining telecommunication systems.
Technical Requirements
Technical requirements stipulate that bidders must demonstrate:
- Knowledge and experience with the NEC SV9100 EPABX system.
- Compliance with anticipated quality standards in communication systems.
- Provision of all necessary support tools and equipment for effective maintenance.
Financial Requirements
Bidders must comply with financial requirements including:
- Submission of a bid that reflects a fair and competitive pricing structure.
- Provision of financial documentation to demonstrate a healthy financial status.
Document Submission Details
All required documents must be submitted in the prescribed format, as mandated by the issuing authority. Key submission details include:
- Complete proposal including all technical and financial documentation.
- Required company profiles and previous work references.
Special Provisions
Special provisions may include benefits for Micro, Small, and Medium Enterprises (MSEs) and startups, aimed at promoting local vendors in line with government initiatives. These bidders are encouraged to participate actively through specific incentives, ultimately contributing to the growth of local businesses.
Evaluation Process
The evaluation process for submissions will consist of a detailed review against the predetermined criteria. Bids will be assessed on:
- Compliance with the tender specifications.
- Technical capability demonstrated through proposals.
- Financial viability and pricing structure.
Delivery Locations
The primary delivery locations involve various defence establishments currently using the NEC SV9100 EPABX systems, enabling them to maintain seamless communications.
Contact Information
For further information regarding the tender, interested parties are encouraged to refer to the official communication channels associated with the Department of Defence Research & Development.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
8 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with a solid background in providing Annual Maintenance Contracts. Bidders must showcase proven experience with NEC SV9100 EPABX systems and must possess the technical expertise necessary for maintaining telecommunication systems.
Contractors are required to demonstrate extensive knowledge of the NEC SV9100 EPABX system, including compliance with applicable quality standards. They must possess the necessary credentials and experience in servicing this specific telecommunication technology.
Payment terms will be outlined clearly in the tender documentation, requiring bidders to submit detailed financial proposals. Typically, payment may be tied to the successful completion of service milestones outlined in the contract.
Bids must be submitted electronically in accordance with the guidelines specified in the tender documentation. Accepted formats for documentation will be clearly stated, ensuring all provided documents are compatible with submission requirements.
MSEs can benefit from special provisions outlined in the tender, including potential pricing advantages and assistance throughout the bidding process. These initiatives are aimed at promoting the participation of smaller vendors within the defence sector and enhancing their capabilities.
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