Tender Title: Customized AMC/CMC for Pre-owned Products
Tender Reference Number: GEM/2025/B/6101256
Issuing Authority: Department of Defence Research & Development, Ministry of Defence

Scope of Work and Objectives

The primary objective of this tender is to secure Comprehensive Annual Maintenance Contract (CAMC) for four (04) pre-owned OTIS make lifts installed at the ADA Campus 2, as specified in the Scope of Work (SOW). The scope includes providing maintenance services to ensure optimal performance and operational efficiency of the lifts for a designated period of three (03) years.

The awarded contractor will be responsible for routine inspections, preventive maintenance, and prompt repair services to address any performance issues. The service should ensure minimal downtime of the elevators, thus directly contributing to the seamless operational requirements of ADA facilities.

Eligibility Criteria

To participate in this tender, bidders must meet the following eligibility criteria:

• Be a legally established entity with relevant experience in providing AMC/CMC services for lifts.
• Demonstrate a track record of successful maintenance contracts for similar equipment.
• Provide proof of financial stability and previous performance in similar projects.

Technical Requirements

Bidders must adhere to the following technical requirements:

• Must possess qualified personnel with relevant certifications for elevator servicing.
• Compliance with safety standards and regulations pertinent to the maintenance of lifting equipment.

Financial Requirements

Bidders are required to submit a detailed financial proposal, including costs associated with the CAMC services. The proposal should outline payment terms that are favorable while still ensuring the financial integrity of the project.

Document Submission Details

Interested parties must submit their bids electronically through the designated platform. All required documents, including eligibility documents, technical proposals, and financial offers, need to be submitted in the accepted formats.

Special Provisions

This tender supports Micro, Small, and Medium Enterprises (MSEs) and encourages participation from startups, ensuring equitable opportunities in government contracting processes. Additional points may be awarded during evaluation for bidders who fall under these categories, along with compliance with "Make in India" initiatives.

Evaluation Process

The evaluation process will assess:

• Technical capability
• Financial viability
• Compliance with the scope of work and the outlined requirements. Bidders will be ranked based on these criteria, and notifications of results will be communicated promptly.

Delivery Locations

All services outlined under this tender will be conducted at the ADA Campus 2, under the jurisdiction of the Department of Defence Research & Development.

Contact Information

For further inquiries, bidders can reach out to the Department of Defence Research & Development for clarification and detailed requirements.

By securing this contract, the selected bidder stands to play a crucial role in maintaining essential equipment that supports the operational excellence of ADA facilities.