Tender Title: Customized Annual Maintenance Contract (AMC) for Pre-owned Products

Tender Reference Number: GEM/2025/B/6159517

Issuing Authority:
Ministry of Electronics and Information Technology
Department of Electronics and Information Technology

Scope of Work and Objectives

The objective of this tender is to establish a Customized Annual Maintenance Contract (AMC) for pre-owned products, including various types of air conditioning units and refrigerators. The scope of work encompasses the Comprehensive Maintenance Contracts (CMC) for the following categories:

1. Split Window Cassette ACs – 104 units with compressors.
2. Hiwall Inverter Split ACs – 14 units without compressors.
3. Window ACs – 3 units without compressors.
4. Refrigerators and Deep Freezers/Chest Coolers – comprising various models from reputed brands including Bluestar, Voltas, Hitachi, Daikin, and others.

The qualified bidder will be responsible for regular maintenance, required repairs, and ensuring optimal functioning of the listed equipment over a period of one year, as detailed in Annexure A (Scope of Work) and Part A-D of the Bill of Quantities (BOQ) attached as Annexure B.

Eligibility Criteria

Participation in this tender is open to all registered entities capable of fulfilling the technical and financial requirements outlined herein. Bidders must possess valid licenses and certifications to operate within the scope of the tender.

Technical Requirements

1. Bidders must provide proof of experience in AMC services for similar products.
2. Valid certifications demonstrating technical capabilities in maintaining air conditioning and refrigeration units.
3. Compliance with industry safety and quality standards is mandatory.

Financial Requirements

Bidders are required to demonstrate their financial stability through the submission of audited financial statements for the past three years. All submissions must comply with the government's pricing guidelines.

Document Submission Details

Interested parties should prepare their responses in accordance with the submission guidelines provided in the tender documents. Proposals must be submitted electronically or physically as per specified instructions. Submission formats will be detailed in the official tender documents.

Special Provisions

Bidders who qualify as Micro, Small, and Medium Enterprises (MSEs) or startups may benefit from special provisions as announced by the issuing authority. Incentives such as reduced financial criteria or preferred evaluation may apply.

Evaluation Process

The evaluation of bids will be conducted based on a two-stage process: (1) Technical Bid Evaluation and (2) Financial Bid Evaluation. Bids will be assessed against mandatory requirements and specific criteria outlined in the tender. The most advantageous offer, considering price and technical capability, will be selected.

Delivery Locations

Services are expected to be provided across various locations as detailed in the scope of work and the BOQ. Specific locations may be clarified during the bidding process.

Contact Information

For further inquiries regarding this tender, participants can refer to the official contact listed in the tender documents. The information is provided to ensure clarity and assist in the submission process.

This Custom AMC/CMC tender reflects the government's commitment to maintaining essential public service infrastructure and fostering a competitive procurement environment in the maintenance sector.