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Tender Title: Customized AMC/CMC for Pre-owned Products
Tender Reference Number: GEM/2025/B/6144030
Issuing Authority/Department: Ministry of Defence, Department of Defence Research & Development
Scope of Work and Objectives
The purpose of this tender is to procure Customized Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC) for pre-owned Oracle products. The contracts aim to encompass software updates and provide comprehensive product support for Oracle Database Standard Edition One over a period of three years. This involves ensuring uninterrupted service for the products, maintaining operational efficiency, and providing necessary training to enhance user expertise.
Eligibility Criteria
To qualify for this tender, bidders must be registered entities with prior experience in providing maintenance and support services specifically for Oracle products. Additionally, they must demonstrate financial stability and adhere to all regulatory requirements outlined by the Ministry of Defence.
Technical Requirements
Bidders must comply with several technical specifications, including but not limited to:
- Provision of AMC/CMC services for Oracle Database Standard Edition One
- Capability to implement software updates and system upgrades as per contract specifications
- Availability of skilled personnel to conduct Oracle DBA training for 10 days as stipulated
Financial Requirements
Bidders are required to submit detailed financial statements that reflect their capability to fulfill the financial obligations of this contract. The pricing structure must align with the financial regulations set by the Ministry.
Document Submission Details
Interested bidders must prepare and submit their tender documents electronically via the designated government platform. The documentation should include all required certifications, company profiles, and relevant experience in Oracle product maintenance.
Special Provisions
This tender may include provisions favoring Micro, Small, and Medium Enterprises (MSEs) and Startups, providing opportunities for smaller entities to compete on a more level playing field. Specific details regarding these provisions can be clarified in the official tender documentation.
Evaluation Process
The evaluation process will consist of a thorough review of the technical and financial proposals submitted by bidders. The Ministry of Defence will assess bids based on compliance with eligibility criteria, quality standards, and financial viability, prioritizing contractors who demonstrate a strong history of performance in similar projects.
Delivery Locations
Services will be delivered across various locations as dictated by the needs of the Ministry of Defence, particularly where Oracle products are in deployment.
Contact Information
While specific contact details are not provided here, interested bidders are encouraged to consult the official tender portal for updates and further instructions regarding submission and inquiries.
The objectives and requirements encompassed in this tender are aligned with enhancing operational capabilities through effectively managed software systems, directly supporting national defense initiatives.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with relevant expertise in providing maintenance and support for Oracle products. Bidders must have a proven track record in successfully executing similar contracts and must meet all regulatory criteria set forth by the Ministry of Defence. Furthermore, they should demonstrate financial stability through the provision of updated financial statements.
Bidders must adhere to specific technical specifications related to Oracle Database Standard Edition One, including the implementation of software updates and the provision of Oracle DBA training over a 10-day period. The capacity to offer comprehensive support services is critical, reflecting an understanding of Oracle maintenance protocols and product intricacies.
The Earnest Money Deposit (EMD) amount required and its submission procedure will be outlined in the official tender documentation. Typically, the EMD acts as a security deposit to ensure the seriousness of the bids submitted, which will be returned to unsuccessful bidders upon completion of the evaluation process.
Bidders are instructed to utilize the designated government procurement portal for submission of tender documents. Important documents such as technical proposals, financial details, and relevant certifications must be uploaded in the required formats specified in the tender notification to ensure compliance.
The contract includes special provisions for MSEs, allowing them preferential treatment during the evaluation process. Benefits can include simplified documentation requirements and potential quotas allocated specifically for MSE participation. Startups may also receive additional support aligning with government initiatives promoting local business growth and innovation.
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