Tender Title: Customized AMC/CMC for Pre-owned Products

Reference Number: 118224edb

Issuing Authority: Department of Military Affairs, Ministry of Defence

Scope of Work and Objectives:
The primary objective of this tender is to secure a comprehensive maintenance contract (CMC) for the provision of Customized Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) services for pre-owned products. The successful bidder will be expected to maintain and ensure optimal operational readiness of these products through regular maintenance, repairs, and necessary updates. This procurement is part of the Department's commitment to uphold high operational standards while managing budgetary constraints effectively.

Eligibility Criteria:
Potential bidders must meet the following eligibility requirements:

1. The bidder must be a registered entity capable of fulfilling the contractual terms.
2. The bidder should possess prior experience in providing AMC or CMC services, ideally in a military or governmental context.
3. Compliance with industry certifications relevant to maintenance and repair services of pre-owned products.

Technical Requirements:
Bidders are required to demonstrate proficiency in the following areas:

• Knowledge of maintenance protocols for pre-owned products.
• Capability to provide preventive and corrective maintenance as per specifications outlined by the Department.
• Availability of trained personnel for on-site maintenance and repair work.
• Access to necessary tools and technology for effective service delivery.

Financial Requirements:
Bidders must submit detailed financial information including:

• Evidence of financial stability.
• Previous contracts and their value.
• Proposed pricing models for the AMC and CMC services to be provided.

Document Submission Details:
Interested bidders must submit a complete document set that includes:

• Bid proposal outlining technical and financial perspectives.
• Evidence of registration and compliance with eligibility criteria.
• Relevant certifications.
• Any other supporting documents as specified by the issuing authority. Documents must be submitted electronically by the designated deadline through the official tender submission platform.

Special Provisions:
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and Startups. Bidders from these categories may be entitled to benefits under government regulations aimed at promoting small-scale industries. Compliance with 'Make in India' initiatives is also encouraged, which may enhance the selection criteria for bidders committed to local sourcing and manufacturing.

Evaluation Process:
The selection of successful bidders will be based on a systematic evaluation process that assesses:

• Compliance with technical specifications.
• Financial viability and competitiveness.
• Experience and expertise in providing similar municipal or military services.
  The decision will be at the discretion of the evaluation committee from the Department of Military Affairs, who will validate all submissions meticulously.

Delivery Locations:
Services will be required at designated military facilities and locations as specified by the Department of Military Affairs.

Contact Information:
For further details regarding this tender, potential bidders are encouraged to check the official tender page or contact the Department of Military Affairs for clarification or additional information required to facilitate the submission process.