Tender Title: Establishment of VoIP Communication System
Reference Number: GEM/2025/B/6063442
Issuing Authority/Department: Department of Defence Research & Development, Ministry of Defence
The Establishment of VoIP Communication System tender aims to set up a comprehensive Voice over Internet Protocol (VoIP) infrastructure, enhancing communication capabilities within the Department of Defence Research & Development. This project plays a crucial role in modernizing communication channels, ensuring that communication remains efficient, secure, and cost-effective.
Scope of Work and Objectives
The scope of this tender includes the design, deployment, and maintenance of the VoIP communication system. The successful bidder will be required to provide a complete end-to-end solution, including hardware, software, network integration, and technical support. The primary objectives of this tender are:
- To improve internal and external communication efficiencies.
- To provide a secure and reliable communication network for defence operations.
- To enable advanced features such as call management, conferencing, and integration with existing systems.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility criteria:
- Be a registered business entity with experience in VoIP technology implementation.
- Demonstrate financial stability with the capability to undertake significant projects.
- Have a proven track record and references from previous projects in a similar domain.
Technical Requirements
The technical requirements for the Establishment of VoIP Communication System include:
- Compliance with recognized VoIP standards and protocols.
- Scalability to accommodate future expansions.
- High-level security measures to protect sensitive communication.
- User-friendly interfaces and administration tools.
Financial Requirements
Bidders must submit a comprehensive financial proposal detailing pricing for:
- Initial setup costs.
- Recurring maintenance and operational costs.
- Any additional service charges or fees.
Document Submission Details
All submissions must include the required documentation as specified. Documents should be uploaded through the designated online portal in formats such as PDF or Word. Insufficient or incomplete submissions may lead to disqualification.
Special Provisions
This tender includes provisions that may benefit Micro, Small, and Medium Enterprises (MSEs) and startups. Such entities are encouraged to apply, as special consideration may be given during the evaluation process, promoting inclusive participation in the tendering process.
Evaluation Process
The evaluation process will consider the technical and financial proposals. Criteria may include:
- Technical capacity and experience.
- Financial viability and pricing competitiveness.
- Compliance with project specifications and timelines.
Delivery Locations
The successful bidder will be expected to deliver and implement the VoIP communication system at designated locations as specified by the Department of Defence Research & Development. Further details will be made available upon contract award.
Contact Information
For any inquiries, you should refer to the official channels provided with the tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
8 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- Compliance of BoQ specification and supporting document *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The qualification requirements include being a registered business entity with relevant experience in VoIP technology implementation. Additionally, bidders need to demonstrate financial stability and must provide evidence of previous successful projects that showcase their ability to deliver similar systems. It’s important to have credible references to back up the qualifications.
Participants in the tender must possess relevant certifications in telecommunications and VoIP technologies. Typically, this includes company registration certificates, industry-specific certifications, and proof of compliance with standards such as ISO or equivalent, ensuring adherence to quality and security norms in telecom deployments.
The registration process involves submitting the necessary documents through the designated online portal for tender applications. Bidders must provide comprehensive details about their company, relevant experience, and technical capabilities. It is crucial to complete the registration and document submission before the deadline to ensure eligibility.
The Earnest Money Deposit (EMD) is a crucial part of the tender participation. Participants must submit an EMD as specified in the tender documentation. The EMD assures the commitment of the bidder towards the proposal and is refundable upon completion of the tender process, provided that the terms outlined in the tender are followed.
Yes, there are benefits for MSEs and startups in this tender. The evaluation process may consider special concessions for MSEs to encourage their participation in government projects. This aims to promote inclusivity and provide opportunities for smaller enterprises to gain access to governmental contracts. Compliance with guidelines relevant to ‘Make in India’ initiatives will also play a critical role in judging the eligibility and evaluation.
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