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The GEM/2025/B/6163933 tender, issued by the Department of Electronics and Information Technology under the Ministry of Electronics and Information Technology, aims to procure comprehensive maintenance services for pre-owned products, specifically targeting Uninterruptible Power Supply (UPS) systems. This initiative strives to enhance the operational reliability and performance of existing electronic equipment through a structured Customized AMC/CMC framework.
Scope of Work and Objectives
The primary objective of this tender is to establish a Comprehensive Maintenance Contract (CMC) for pre-owned UPS systems. The successful bidder will be responsible for the regular maintenance, servicing, and repair of these systems to ensure minimal downtime and optimal performance. This includes both preventive and corrective maintenance services, vital for sustaining the technology efficiency of vital electronic operations.
Eligibility Criteria
Interested bidders must meet the following eligibility requirements:
- Must be a registered entity in accordance with local business regulations.
- Proven experience in providing maintenance services for UPS or similar electronic systems.
- Must possess the necessary certifications and expertise in relevant technical fields.
Technical Requirements
The technical requirements include:
- Comprehensive knowledge and experience in maintenance of UPS systems.
- Capacity to address both software and hardware issues related to UPS systems.
- Availability of qualified technicians for on-site services.
Financial Requirements
Bidders should provide detailed financial credentials, including:
- Recent financial statements indicating stability and capability to handle the contract.
- Pricing proposal aligned with the service requirements outlined in the tender.
Document Submission Details
All proposals must be submitted electronically via the designated government procurement platform. Bidders are required to ensure that all documents are formatted properly, including technical and financial proposals.
Special Provisions
This tender emphasizes support for Micro, Small, and Medium Enterprises (MSEs) and startups, offering potential benefits to enhance their participation.
Evaluation Process
Proposals will be evaluated based on technical capabilities, past performance, financial standing, and compliance with the tender specifications. The evaluation will ensure that the selected bidder embodies the skill set and capacity required for the effective delivery of services.
Delivery Locations
The services will be carried out at various locations specified by the Department of Electronics and Information Technology, ensuring flexibility and adaptability to operational demands.
Contact Information
For further inquiries, bidders may reach out directly to the department. All communication must adhere to the official channels specified in the tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
15 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity in accordance with local regulations, possessing relevant experience in maintenance services for UPS systems, and having the necessary certifications and expertise. Bidders should also demonstrate their capabilities through documented proof of previous service contracts in similar fields.
Bidders need to comply with specific technical specifications, including having a proven track record and operational capacity to maintain and repair UPS systems. Technical experts must be available to address both hardware and software issues, ensuring that all aspects of the UPS operation are adequately managed.
The Earnest Money Deposit (EMD) details will be provided in the tender document. Bidders are generally required to submit a fixed monetary amount to demonstrate their commitment. The EMD will be refunded post-evaluation of bids, or in case of non-selection, as per the guidelines outlined in the tender.
Key timelines regarding submission methods, deadlines, and the evaluation and selection process will be specified in the tender documentation. Ensuring timely submissions and adherence to the process is crucial for potential bidders to participate effectively.
The tender provides benefits for Micro, Small, and Medium Enterprises (MSEs) and provisions for startups. This initiative aims to create opportunities for smaller businesses to engage in government contracts, following the ‘Make in India’ policies which promote local manufacturing and procurement.
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