Tender Timeline
Tender Title: Annual Maintenance Service for Data Center Assets
Reference Number: GEM/2025/B/6129334
Issuing Authority: Ministry of Electronics and Information Technology, Department of Electronics and Information Technology
Overview
The Annual Maintenance Service for Data Center Assets tender aims to secure a reliable and comprehensive maintenance solution for essential computer servers and related systems within the ministry's data centers. The selected service provider will ensure optimal performance and longevity of the hardware through routine checks, preventive maintenance, and prompt interventions when necessary.
Scope of Work and Objectives
The primary objective of this tender is to maintain a seamless operational environment within the data center facilities managed by the Ministry of Electronics and Information Technology. This will encompass:
- Regular inspections and maintenance of computer servers.
- Speedy response to service requests, ensuring minimal downtime.
- Reporting and documentation of all maintenance activities and issues encountered.
Eligibility Criteria
To qualify for this tender, bidders must meet the following criteria:
- Must be a registered entity, authorized to provide maintenance services for data center assets.
- Experience in handling similar projects, with positive references from past clients.
- Compliance with relevant local and national regulations governing such services.
Technical Requirements
Vendors must demonstrate their capabilities through the following technical specifications:
- OEM Authorization: Bidders must be authorized service providers for the computer servers and related hardware specified in the tender documentation.
- Technical skills and experience relating to data center operations, including troubleshooting and repairs.
Financial Requirements
Interested suppliers should be prepared to demonstrate financial stability through:
- Submission of financial statements from the past two fiscal years.
- Evidence of adequate financial resources to cover the project requirements.
Document Submission Details
Bidders are required to submit the following documents:
- A completed proposal detailing the maintenance strategy.
- Proof of compliance with technical requirements.
- Financial statements as outlined above.
- Copies of all relevant certifications and registrations.
All proposals must be submitted electronically via the GEM platform.
Special Provisions
The tender may include provisions that support Micro, Small, and Medium Enterprises (MSEs) to encourage inclusivity within the bidding process. Additionally, there may be incentives available for startups.
Evaluation Process
The evaluation of proposals will be carried out based on:
- Technical capability and experience.
- Financial viability and proposed pricing structures.
- Compliance with the eligibility and submission criteria.
Delivery Locations
The maintenance services will need to be rendered at various data center locations managed by the Ministry of Electronics and Information Technology, as specified in the final agreement.
Contact Information
For inquiries related to the tender process, vendors are advised to check the contact section on the GEM platform for relevant details, as specific contact information may vary.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity authorized to provide maintenance services for data center assets. This entails demonstrating prior experience in similar projects and maintaining compliance with local regulations that govern maintenance services. Interested bidders should provide evidence of their expertise through references or case studies involving similar past contracts.
To participate in the tender, companies must submit relevant certificates such as OEM authorization to ensure they can service the specified hardware. Other certifications may include compliance with industry standards, and proof of registration as an authorized service provider. It’s crucial to ensure that all submitted documentation is current and compliant with applicable regulations.
The registration process for interested bidders involves creating an account on the GEM platform and completing the vendor registration. Once registered, bidders must provide necessary documentation, including company details and proof of compliance with eligibility criteria. Successful registration on the platform is essential for the effective submission of bids.
Payment terms will generally be outlined within the final contract following selection. Typically, service payments may be linked to project milestones or periodic (e.g., quarterly) performance evaluations based upon the level and quality of maintenance services offered. Bidders should prepare to include flexible payment structures in their proposals.
There are specific provisions for Micro, Small, and Medium Enterprises (MSEs) aimed at encouraging participation from smaller businesses. MSEs might benefit from simplified qualification criteria, reduced participation costs, and possibly preferential treatment during evaluation to promote their growth and integration into government contracts.
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