Department of Electronics and Information Technology Tender by Centre For Development Of Advanced Computing (c-dac) (GEM/2025/B/6125526)

Customized AMC/CMC for Pre-owned Products - CAMC of Testing Equipment for CoE Lab

Tender Reference Number: GEM/2025/B/6125526

Issuing Authority/Department:
Ministry of Electronics and Information Technology, Department of Electronics and Information Technology.

Scope of Work and Objectives

The objective of this tender is to procure Comprehensive Maintenance Contracts (CMC) for pre-owned testing equipment utilized in the Center of Excellence (CoE) Lab. The scope of work encompasses the provision of customized Annual Maintenance Contracts (AMC) and corrective maintenance for testing equipment which supports varied electronic and IT-focused endeavors. Vendors will be required to ensure optimal functionality of the equipment, which includes diagnostic, repair, and replacement services as necessary.

Eligibility Criteria

To be eligible for bidding, vendors must be registered legal entities with relevant experience in maintaining testing equipment. Compliance with industry standards and possession of necessary certifications is mandatory. Additionally, vendors are encouraged to demonstrate past performance in executing similar contracts.

Technical Requirements

Bidders must adhere to specific technical requirements which include but are not limited to:

• Capability to provide timely maintenance and repairs.
• Availability of skilled technicians and prompt response times.
• Provision of necessary spare parts from recognized manufacturers.
• Documentation of previous maintenance contracts executed satisfactorily.

Financial Requirements

Bidders are required to submit a detailed financial proposal demonstrating a clear pricing structure for maintenance services. This should cover costs associated with labor, parts, and potential additional services not included in the base contract.

Document Submission Details

Vendors must submit the following documents along with their bid:

• Valid registration certificates.
• Copies of previous maintenance contracts.
• Technical specifications of the services offered.
• Financial proposal.

Submissions must adhere to the format prescribed in the tender documentation and be made electronically through the designated portal.

Special Provisions

This tender supports Micro, Small, and Medium Enterprises (MSEs) and provisions are in place to encourage the participation of startup businesses. MSEs are eligible for benefits that may include relaxation of certain technical criteria and price preferences during evaluation.

Evaluation Process

Bids will be evaluated based on a two-step evaluation process: Technical Evaluation followed by Financial Evaluation. Proposals will be reviewed for their compliance with the technical requirements first, and only those meeting the necessary criteria will advance to financial consideration.

Delivery Locations

Services will be rendered at designated locations as detailed within the tender document. Vendors should be prepared to offer services at specified sites in connection with the Center of Excellence Lab.

Contact Information

For further queries related to this tender, please refer to the official contact details provided within the tender document. It is advised to seek clarifications well ahead of submission as there may be specific points of contact designated for this tender.