Customized AMC/CMC for Pre-owned Products - 40 kVA Online UPS

Customized AMC/CMC for Pre-owned Products - 40 kVA Online UPS; Schneider; Comprehensive Maintenance

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Tender Timeline

Tender Issue
June 10, 2025 at 2:50 PM

Tender Title: Customized AMC/CMC for Pre-owned Products - 40 kVA Online UPS

Tender Reference Number: 5c1c727f

Issuing Authority/Department

This tender is issued by the Department of Electronics and Information Technology, which operates under the Ministry of Electronics and Information Technology.

Scope of Work and Objectives

The objective of this tender is to solicit bids for a Comprehensive Maintenance Contract (CMC) for a 40 kVA Online UPS manufactured by Schneider Electric. The selected contractor will be responsible for providing maintenance services which include comprehensive checks, urgent repairs, and routine servicing of the equipment to ensure optimal performance. The contract will involve quarterly maintenance visits and support throughout the duration of the contract.

Eligibility Criteria

To qualify for this tender, bidders must meet certain eligibility requirements including, but not limited to, being a registered entity capable of providing the required services. Bidders should demonstrate a history of successful maintenance contracts for similar equipment to confirm their competency and reliability in fulfilling such obligations.

Technical Requirements

The technical requirements include the bidder’s capability to provide comprehensive maintenance services for the 40 kVA Online UPS. Bidders should possess certified technicians with relevant qualifications and expertise in handling Schneider Electric products. Detailed specifications regarding servicing plans, response times for emergencies, and warranty provisions should be clearly outlined in the bid.

Financial Requirements

Bidders must provide a financial proposal detailing the overall cost associated with the Contract, including contingencies for unanticipated maintenance. Successful completion of earlier projects may be taken into consideration when evaluating the financial standing of applicants.

Document Submission Details

All necessary documentation, including the bid proposal, financial statements, and evidence of previous contracts, should be submitted in electronic format. The submission must clearly depict all relevant qualifications and financial details of the bidder.

Special Provisions

Micro, Small, and Medium Enterprises (MSEs) are encouraged to participate in this tender. Special provisions and benefits applicable to MSEs will be facilitated throughout the bidding process to ensure equal opportunities for all interested parties. Additionally, startups may have specific provisions to promote innovation and competitiveness.

Evaluation Process

Bids will be evaluated based on their technical qualifications, financial stability, and past performance on similar contracts. The evaluation committee will assess each submission against predefined criteria ensuring a fair selection process.

Delivery Locations

Services under the contract will be delivered at designated operational facilities as specified by the Department of Electronics and Information Technology. Specific addresses may be provided upon request or in follow-up communications.

Contact Information

For inquiries, potential bidders may refer to the official contact points provided in the tender documentation. It is advisable to clarify all doubts to ensure precise and relevant proposals are submitted.

This tender presents an opportunity for qualified service providers to engage in maintaining critical infrastructure under the Department of Electronics and Information Technology, thereby contributing to enhanced operational reliability and service delivery.


General Information

Item Category
Customized AMC/CMC for Pre-owned Products - 40 kVA Online UPS; Schneider; Comprehensive Maintenance Contract (CMC); Quarterly; Yes
Organisation Name
State
City

Financial Information

Bid Offer Validity
180 (Days)
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
Inspection Required
No
Technical Clarifications Time
3 Days

Tender Documents

7 Documents
GeM-Bidding-7839080.pdfMain Document
Scope Of Work DocumentSCOPE_OF_WORK SOW
Payment Terms & ConditionPAYMENT PAYMENT
Other DocumentsOTHER FINANCIAL
Other DocumentsOTHER
Other DocumentsOTHER
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Certificate (Requested in ATC)
  • OEM Authorization Certificate
  • Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

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Frequently Asked Questions

The eligibility requirements to participate in the tender include that bidders must be a registered business entity and demonstrate prior experience in providing maintenance services for Schneider Electric products. Bidders should submit supporting documents that verify their capability, such as past contract examples or credentials related to similar projects.

Bidders must meet several technical specifications to be eligible for the tender. This includes having certified technicians skilled in Schneider Electric UPS systems, and the capacity to perform both routine and comprehensive maintenance. Proposals should detail service plans, qualifications of technicians, and adherence to industry standards, ensuring that high-quality maintenance is consistently provided.

Payment for the services rendered will typically follow a schedule set in the contract. Bidders should be aware that a performance security requirement may be applicable, often requiring a percentage of the contract value as a guarantee. This security is kept to ensure compliance and quality delivery of services throughout the contract duration.

The submission must be completed electronically, with all requisite documents uploaded via the designated online platform. It is crucial that all files adhere to the accepted document formats as specified in the guidelines, ensuring that proposals are processed without delay.

Yes, Micro, Small, and Medium Enterprises (MSEs) are given special provisions and advantages during the tendering process. These may include relaxed eligibility criteria, increased bidding limits, and considerations aimed at promoting fair competition in compliance with ‘Make in India’ policies, allowing MSEs to provide local content and benefit from government initiatives.

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