Tender Title: Annual Maintenance Service - Data Center Assets
Tender Reference Number: GEM/2025/B/6134445
Issuing Authority/Department: Department of Electronics and Information Technology, Ministry of Electronics and Information Technology

Overview

The Annual Maintenance Service - Data Center Assets tender seeks qualified service providers to deliver comprehensive maintenance and support services for data center assets. This includes the maintenance of compute servers and storage devices, ensuring optimal performance and availability throughout the contract period.

Scope of Work and Objectives

The primary objectives of this tender include:

• Providing preventive and corrective maintenance for data center assets, ensuring minimal downtime.
• Offering OEM authorized service support for all specified assets.
• Ensuring compliance with industry standards and operational excellence in data management.

Service providers must ensure timely response to issues and provide rigorous maintenance schedules that optimize asset longevity and performance.

Eligibility Criteria

To qualify for this tender, bidders must:

• Be a registered entity under relevant laws and regulations.
• Demonstrate experience in providing maintenance services for data center assets.
• Have necessary technical and financial capacity to handle the awarded contract.

Technical Requirements

Bidders must meet the following technical requirements:

• Proven capability in delivering OEM authorized maintenance for compute and storage devices.
• Ability to provide a team of qualified technicians for on-site support.
• Access to necessary tools and diagnostic equipment required for maintenance tasks.

Financial Requirements

Bidders should provide:

• Comprehensive pricing information.
• Proof of financial stability and capability to undertake the contract.
• Previous project cost breakdowns to demonstrate financial expertise.

Document Submission Details

All bids must be submitted electronically as per the guidelines outlined by the tendering authority. Required documents include:

• Company registration certificates.
• Technical proposals outlining service methodologies.
• Financial proposals detailing pricing structures and payment terms.

Special Provisions

Special provisions include advantages for Micro, Small, and Medium Enterprises (MSEs) and startups, which may include relaxed eligibility criteria and financial assistance mechanisms.

Evaluation Process

Proposals will undergo a structured evaluation process based on:

• Adherence to technical specifications.
• Financial viability and pricing competitiveness.
• Past performance and experience in similar contracts.

Delivery Locations

The services will primarily be provided at designated data center locations as specified by the Department of Electronics and Information Technology.

Contact Information

For any inquiries related to this tender, bidders are encouraged to reach out to the official contact points specified in the tender documentation.

In conclusion, this tender offers a robust opportunity for qualified service providers to engage in the essential maintenance of data center assets, thereby contributing to the operational effectiveness of the Ministry of Electronics and Information Technology.