Department of Electronics and Information Technology Tender by National Informatics Centre (nic) (GEM/2025/B/6134051)

Introduction

The GEM/2025/B/6134051 tender, initiated by the Department of Electronics and Information Technology under the Ministry of Electronics and Information Technology, aims to streamline the Annual Maintenance Service for Data Center Assets. This service includes comprehensive support for Compute Servers and designates the original equipment manufacturer (OEM) authorized service provisions to ensure optimal performance and reliability of the data center assets.

Scope of Work and Objectives

The primary purpose of this tender is to procure high-quality Annual Maintenance Services specifically for Data Center Assets. This includes, but is not limited to:

• Routine maintenance and servicing of Compute Servers.
• Immediate attention and repair services for any malfunctions.
• Replacement and upgrading of obsolete components to maintain optimal performance.
• Providing a dedicated support team to ensure efficient and effective service delivery.

The objective is to ensure that the data center operates efficiently with minimal downtime, ultimately enhancing service delivery and operational performance.

Eligibility Criteria

Tender participation is open to all eligible bidders including private entities that meet the following requirements:

• Valid registration as a business entity.
• Proven experience in providing maintenance services for similar data center assets.
• Possession of relevant certifications from OEMs which supports eligibility as an authorized service provider.

Technical Requirements

Bidders must adhere to the following technical requirements in their proposals:

• A clear outline of the maintenance strategies for Compute Servers.
• Documentation proving certifications from OEMs.
• A detailed team profile demonstrating skilled technicians with expertise in maintaining data center equipment.

Financial Requirements

Financial submission must include:

• A detailed cost proposal outlining service fees.
• Evidence of financial stability, such as bank statements or previous contracts.
• An Earnest Money Deposit (EMD) to secure the bid.

Document Submission Details

Proposals must be submitted electronically via the designated platform. All necessary supporting documents should be compiled, including:

• Completed proposal forms.
• Financial statements.
• Technical documentation validating qualifications and capabilities.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Benefits for these entities include:

• Relaxed eligibility criteria.
• Opportunities for capacity building and knowledge sharing through joint venture arrangements.

Evaluation Process

Proposals will undergo a comprehensive evaluation based on:

• Technical Viability – Assessment of proposed methodologies and qualifications.
• Financial Quotations – Review to determine cost-effectiveness and value for money.
• Compliance with OEM certification standards.

Delivery Locations

Services are expected to be provided at designated data center locations as specified within the tender documents.

Contact Information

For any inquiries regarding the tender, interested bidders may contact the Department of Electronics and Information Technology directly via the official communication channels listed on the tendering platform.