Department of Electronics and Information Technology Tender by National Institute Of Electronics And Information Technology - Nielit (formerly Doeacc Society) (GEM/2025/B/6144155)
ANNUAL MAINTENANCE SERVICES FOR WATER PURIFICATION AND CONDITIONING SYSTEM (Version 2) - Drinking W

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Tender Title: Annual Maintenance Services for Water Purification and Conditioning System (Version 2)
Reference Number: GEM/2025/B/6144155
Issuing Authority/Department: Ministry of Electronics and Information Technology, Department of Electronics and Information Technology
The Annual Maintenance Services for Water Purification and Conditioning System (Version 2) tender encompasses the comprehensive maintenance and servicing of water purification and conditioning systems, specifically designed for drinking water coolers. The aim is to ensure the longevity and efficiency of these essential systems through regular and rigorous servicing. This tender focuses on maintaining five units of water purification and conditioning systems, ensuring they operate at optimal capacity while adhering to health and safety standards.
Scope of Work and Objectives
The primary objective of this tender is to conduct routine maintenance of water purification systems which includes:
- Basic servicing of the devices.
- Replacement and servicing of filters and membranes.
- Comprehensive checks and servicing of electrical components.
The successful bidder will be responsible for preventing system breakdowns and ensuring the availability of clean drinking water for users by implementing a structured maintenance schedule throughout the contract period.
Eligibility Criteria
Eligible bidders must:
- Be registered as service providers for water purification and conditioning systems.
- Demonstrate previous experience in servicing similar systems.
- Provide documentary evidence of relevant certifications and compliance with technical and safety standards.
Technical Requirements
Bidders must meet the following technical requirements:
- Certified capability to service and maintain water purification systems as per industry standards.
- Provision of qualified personnel with experience in water treatment and maintenance.
- Equipment and tools that comply with national safety standards.
Financial Requirements
Bidders must also show:
- Financial stability evidenced by balance sheets or financial statements from the previous year.
- Ability to provide performance security as mandated in the tender documents.
Document Submission Details
All bids must be submitted through the designated online portal. Required documents include:
- Technical proposals outlining maintenance plans.
- Financial proposals detailing service costs.
- Certification of experience and compliance.
Special Provisions
The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and offers favorable terms to startups. Bidders are advised to note specific provisions that may benefit small businesses including relaxed eligibility criteria and potential financial support.
Evaluation Process
The evaluation of bids will be conducted based on a dual-criteria framework involving:
- Technical evaluation: Assessing the feasibility and thoroughness of the submitted maintenance plans.
- Financial evaluation: Analyzing cost-effectiveness while ensuring adherence to required standards.
Delivery Locations
Services will be provided at designated locations determined by the Ministry of Electronics and Information Technology across various departments using the water purification systems.
Contact Information
For additional inquiries and clarifications regarding this tender, interested parties should refer to official communication channels provided in the tender documentation.
In conclusion, this tender presents a significant opportunity for qualified providers to engage in a critical service within government sectors, ensuring the health and safety of drinking water systems.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
2 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity capable of providing maintenance services for water purification systems. Bidders must have prior experience in similar projects and be able to furnish relevant certifications showing compliance with technical and safety standards. Additionally, financial stability must be demonstrated through balance sheets or financial statements.
Bidders are required to provide documentation that includes service provider certifications for water purification systems, proof of previous experience, and compliance certificates with technical standards. These documents should validate the bidder’s capability in maintaining water conditioning systems effectively.
The registration process for this tender involves submitting an application through the designated online portal. Bidders must include necessary documentation such as technical and financial proposals, along with proof of certification and experience in water purification system maintenance.
Bidders must be prepared to submit a performance security, which serves as a financial guarantee for fulfilling the obligations of the contract. The specific percentage required and guidelines for this security will be detailed in the tender instructions.
The tender includes special provisions that support participation from Micro, Small, and Medium Enterprises (MSEs). Benefits may include relaxed eligibility criteria, assistance with registration processes, and potential financial incentives aimed at promoting small business growth in government contracts.
This tender not only presents an opportunity for significant engagement within the public sector but is also structured to foster inclusivity for small and medium-sized businesses.
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