Department of Electronics and Information Technology Tender by National Informatics Centre Services Incorporated (nicsi) (GEM/2025/B/6128058)
ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Computer-Servers; OEM Authorised Service
Tender Timeline
Tender Title: Annual Maintenance Service - Data Center Assets
Tender Reference Number: GEM/2025/B/6128058
Issuing Authority:
Department of Electronics and Information Technology
Ministry of Electronics and Information Technology
Scope of Work and Objectives
The purpose of this tender is to procure Annual Maintenance Service for Data Center Assets, specifically focusing on Compute devices and Computer Servers. The selected service provider is expected to deliver comprehensive maintenance support that ensures high availability and performance of the data center operations. The objectives include maintaining hardware functionality, extending asset lifecycle, and minimizing downtime through regular updates and repairs.
Eligibility Criteria
Eligible bidders must have a valid registration as an OEM Authorized Service Provider for the hardware involved. Additionally, bidders should have a proven track record in managing similar maintenance services with established technical capabilities and should be compliant with statutory obligations.
Technical Requirements
Bidders need to showcase their technical expertise in managing and maintaining Data Center assets including Compute systems and Computer Servers. Required certifications related to hardware servicing, along with a dedicated team of qualified technicians are essential. Service level agreements (SLAs) that specify response and resolution times must also be presented.
Financial Requirements
Vendors should provide transparent pricing models and should be open to performance guarantees. The bid must include documented proof of financial stability, which could be in the form of annual financial statements.
Document Submission Details
All documents must be submitted electronically via the designated procurement portal. Bidders should ensure that all submissions adhere to the specified format and guidelines, including proof of eligibility and technical requirements.
Special Provisions
There are benefits for Micro, Small, and Medium Enterprises (MSEs) regarding eligibility for solutions that foster growth and inclusion. Startups will also receive special considerations aimed at ensuring a fair opportunity to participate.
Evaluation Process
Submissions will undergo a detailed evaluation process assessing both technical capabilities and financial bids. The criteria include compliance with eligibility, quality of maintenance service proposals, and pricing competitiveness. The selection will focus on both the quality and value offered through the proposed services.
Delivery Locations
The maintenance services need to be provisioned at various locations defined by the Department of Electronics and Information Technology, depending on the operational needs of the data centers.
Contact Information
For inquiries and further details, bidders are encouraged to refer to the official communication channels provided by the Department of Electronics and Information Technology listed in the procurement portal.
This tender represents an opportunity for qualified vendors to showcase their capabilities in providing Annual Maintenance Services that are essential for the operational efficiency of governmental data assets, thereby supporting the Ministry of Electronics and Information Technology in its mission.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Corrigendum Updates
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Frequently Asked Questions
The eligibility requirements include being a registered entity with a focus on servicing Data Center assets. Bidders must demonstrate expertise particularly in maintaining Compute and Computer Server systems and possess the necessary OEM Authorized Service Provider certification. Compliance with all applicable laws and regulations is mandatory, and bidders must have a solid financial standing reflected through annual statements.
Bidders must adhere to strict technical specifications including the provision of experienced technicians dedicated to Data Center operations. Compliance with established quality standards in maintenance practices is critical along with necessary certifications relevant to the hardware being serviced. Bid submissions should outline how the services meet or exceed these specifications.
Payment terms will be clearly defined as part of the contract, typically focusing on a deliverables-based payment approach, where payments will be tied to successful completion of defined service milestones. Bidders are encouraged to provide competitive payment structure proposals for consideration during the evaluation process.
Submissions will be evaluated based on a balanced scorecard approach that takes into account technical qualifications, compliance with eligibility criteria, service delivery proposals, and pricing considerations. The evaluation process aims to ensure that the selected service providers present a comprehensive, high-value offering that meets the needs of the Department of Electronics and Information Technology.
The benefits for Micro, Small, and Medium Enterprises (MSEs) include relaxed eligibility criteria, assistance in the documentation process, and potential exclusions from certain evaluation factors to encourage their participation. Additionally, special provisions are created to promote startup firms that align with the objectives of this tender and support the overarching goals of inclusivity in public procurement.
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