Department of Electronics and Information Technology Tender by Centre For Development Of Advanced Computing (c-dac) (GEM/2025/B/6082584)
Customized AMC/CMC for Pre-owned Products - As per RFP-ATC; As per RFP-ATC; Comprehensive Maintenan
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Tender Title: Customized AMC/CMC for Pre-owned Products
Tender Reference Number: GEM/2025/B/6082584
Issuing Authority: Department of Electronics and Information Technology, Ministry of Electronics and Information Technology
The Customized AMC/CMC for Pre-owned Products tender aims to provide comprehensive maintenance contracts for pre-owned electronic products as specified in the RFP-ATC. The primary objective of this tender is to ensure long-term serviceability and optimal performance of these electronic assets through effective maintenance solutions. The issuing authority seeks competent firms that can deliver high-quality after-sales services and support tailored to the pre-owned products under this contract.
Scope of Work and Objectives
The scope of work includes offering complete maintenance services that cover various pre-owned electronic products, ensuring they operate effectively and efficiently throughout their lifecycle. The objectives of this tender include:
- Delivering tailored maintenance solutions as specified in the request for proposal.
- Ensuring prompt repairs and servicing of all registered products.
- Providing necessary support and training to the end-users when required.
Eligibility Criteria
To qualify for participation in this tender, bidders must hold valid registrations as service providers in the field, including but not limited to the necessary certifications relevant to the maintenance of electronic products and systems. Additionally, bidders should demonstrate experience in handling similar maintenance contracts.
Technical Requirements
Bidders must adhere to the following technical requirements:
- Proven technical capability and experience in the maintenance of pre-owned electronic products.
- Adequate staffing and resources to deliver the required services effectively.
- Compliance with safety and operational standards laid out in the RFP-ATC.
Financial Requirements
Bidders are expected to submit a comprehensive financial proposal, inclusive of:
- Detailed pricing for maintenance contracts based on the scope of work.
- Evidence of financial stability and capability to undertake the contract for its duration.
- Any required Earnest Money Deposit (EMD) as specified in accompanying documentation.
Document Submission Details
Bidders must submit their proposals electronically through the designated portal before the tender submission deadline. All documents should conform to the instructions provided within the RFP and include all required certifications and supporting materials. Missing documentation may lead to disqualification.
Special Provisions
The tender is designed to encourage participation from Micro, Small, and Medium Enterprises (MSEs) and startups, adhering to the government’s policy of promoting such businesses. Specific provisions are available to ensure that these entities have a fair chance in the bidding process.
Evaluation Process
The evaluation process will include a review of submitted bids based on predefined criteria concerning technical qualifications, financial proposals, and experience. A structured scoring system will be implemented to ensure fairness and transparency in selecting the successful bidder.
Delivery Locations
Successful bidders will be required to service pre-owned products at specified locations as determined by the Ministry of Electronics and Information Technology. The exact locations will be communicated during the project kick-off.
Contact Information
For further inquiries regarding the tender, interested parties are encouraged to reach out through the official communication channels provided in the RFP documentation. Ensure to review all guidelines prior to making inquiries.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with the necessary certifications that validate the capacity to provide maintenance solutions specific to electronic products. Additionally, prior experience with similar contracts will be evaluated.
Participants must provide relevant certificates confirming their technical expertise, financial stability, and capabilities in servicing pre-owned electronic products. Certification from recognized authorities will substantiate a bidder’s technical qualifications.
To register for the tender, bidders must create an account on the designated portal where they will be able to submit their proposals. Detailed instructions on the registration process are typically found in the tender documentation.
The payment terms for successful bidders are generally structured in alignment with service milestones achieved, typically ensuring timely and accurate compensation for maintenance services rendered as per the contract agreement.
The government promotes benefits for MSEs entering the tendering process, including preferential treatment during evaluation and financial support initiatives aimed at enhancing their capacity to compete effectively. These initiatives are aligned with the ‘Make in India’ policies encouraging local sourcing and production.
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