Tender Title: Customized AMC/CMC for Pre-owned Products - AMC of 3D Printer

Reference Number: GEM/2025/B/6128573

Issuing Authority/Department: Ministry of Electronics and Information Technology, Department of Electronics and Information Technology

The Customized AMC (Annual Maintenance Contract) for current-year pre-owned 3D printers has been issued to ensure the optimal functionality and longevity of these devices. The primary objective of this tender is to procure professional services for the maintenance and servicing of 3D printers that have been pre-owned, thereby guaranteeing high operational standards are consistently met. The successful bidder will be responsible for the comprehensive maintenance of these printers, providing support that is critical in enhancing performance and minimizing downtime.

Scope of Work and Objectives

The scope of work includes but is not limited to:

• Regular maintenance checks and servicing of 3D printers.
• Diagnostic evaluation and troubleshooting of operational issues.
• Timely reporting and documentation of service activities.
• Provision of required technical support in accordance with manufacturer guidelines.

The objectives are to maintain the operational efficiency of the 3D printers, mitigate potential downtime, and foster a sustainable technological environment within government units.

Eligibility Criteria

To be eligible for this tender, bidders must be registered entities in India. They should possess relevant experience and technical expertise in the maintenance of 3D printers, specifically focusing on pre-owned equipment. Compliance with applicable standards, certifications, and all regulatory requirements is mandatory to qualify for consideration.

Technical Requirements

Bidders must demonstrate proficiency in handling the specific technical aspects of the 3D printers listed in the tender. This includes:

• Experience with specific models and brands of printers.
• Availability of certified technicians with requisite training and qualifications.
• Capacity to provide emergency repair services and spare parts.

Financial Requirements

Bidders should present a valid financial statement reflecting their capability to undertake services of this scale. Acceptable formats include statutory financial records, income statements, and tax returns. Furthermore, all bidders are required to provide an Earnest Money Deposit (EMD) to be considered for the tender.

Document Submission Details

All required documents must be submitted electronically through the designated platform. The submission process will entail the inclusion of the bid proposal, necessary certifications, financial documents, and an affirmative statement addressing compliance with all technical specifications and requirements.

Special Provisions

The tender includes special provisions that encourage participation from Micro, Small, and Medium Enterprises (MSEs) and startups, aiming to support these sectors throughout the bidding process and execution phases. This initiative will enhance inclusivity and innovation in the project scope.

Evaluation Process

Proposals will be evaluated based on predefined criteria, including technical capabilities, financial soundness, and previous experience in managing similar contracts. The evaluation will ensure that all bids are scrutinized thoroughly to select the best fit for this maintenance service requirement.

Delivery Locations

The services will be provided across various locations designated by the Ministry of Electronics and Information Technology, ensuring accessibility and service effectiveness.

Contact Information

For inquiries related to the tender, interested parties are encouraged to reach out through the official contact channels provided on the tender announcement platform.

This tender is a pivotal opportunity to offer essential maintenance services that will not only secure the operational functionality of critical technological assets but also foster a collaborative environment for service providers.