Tender Title: Annual Maintenance Service - EPABX System

Tender Reference Number: GEM/2025/B/6144224

Issuing Authority/Department: Department of Fertilizers, Ministry of Chemicals and Fertilizers

Scope of Work and Objectives:
The purpose of this tender is to procure Annual Maintenance Service for the EPABX (Electronic Private Automatic Branch Exchange) system to ensure consistent performance and reliability. The selected contractor is expected to deliver maintenance services including, but not limited to, preventive maintenance, corrective maintenance, and emergency repairs, thereby enhancing operational efficiency and minimizing downtime.

The objectives of this tender are:

• To ensure uninterrupted communication services via the EPABX system.
• To maintain the system's operational performance at the highest standards.
• To implement timely support and maintenance interventions that align with industry best practices.

Eligibility Criteria:
To be eligible for participation in this tender, applicants must meet the following criteria:

• Registration as a legal entity under relevant statutory authority.
• Previous experience in the maintenance of EPABX systems for a minimum of two years.
• Availability of qualified technical staff to carry out the required maintenance services.

Technical Requirements:
Proposals must outline the technical qualifications and capabilities of the bidder, including:

• Systematic understanding of EPABX technology and its components.
• Capacity to handle preventive and corrective maintenance requests.
• Availability of necessary tools and technology for servicing.

Financial Requirements:
Bidders are required to demonstrate financial viability, evidenced through:

• Submission of financial statements for the past two years.
• Evidence of satisfactory creditworthiness.
• Compliance with applicable tax regulations.

Document Submission Details:
All documents pertaining to this tender must be submitted in the designated formats as specified in the tender documentation. Proposals should include:

• Company profile and experience.
• Financial statements.
• Detailed technical proposal outlining approach and methodology.

Special Provisions:
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) by providing certain benefits. MSEs that meet the eligibility criteria can avail relaxed financial requirements and priority consideration during the evaluation process.

Evaluation Process:
The bidders will undergo a thorough evaluation based on:

• Compliance with eligibility criteria.
• Technical capability and reliability of the proposed maintenance solutions.
• Price competitiveness of the submitted bids.

Delivery Locations:
Services are to be provided across multiple locations as specified by the Department of Fertilizers. The exact locations will be communicated upon bid acceptance.

Contact Information:
For any inquiries regarding the tender, interested parties are advised to contact the Department of Fertilizers via official communication channels listed in the tender documents.

This tender is intended for those who can deliver high-quality services in managing and maintaining EPABX systems, ensuring seamless communication services in government departments.