Tender Title: Selection of Service Provider for Supply, Installation, Integration, and Maintenance of Software Defined Wide Area Network (SD-WAN) Solution

Reference Number: GEM/2025/B/6092426

Issuing Authority: Department of Financial Services, Ministry of Finance

The objective of this tender is to select a capable service provider to deliver a comprehensive Software Defined Wide Area Network (SD-WAN) solution for Canara Bank. The awarded contractor will be responsible for the supply, installation, integration, and maintenance of this solution over a period of five years. This initiative aims to enhance the bank's networking capabilities, allowing it to operate more effectively and efficiently with modern technology.

Scope of Work

The chosen service provider will need to provide a complete package that includes:

1. Supply: Acquisition of all necessary SD-WAN hardware and software.
2. Installation: Seamless deployment within the existing banking infrastructure.
3. Integration: Effective integration of the SD-WAN solution with current bank systems.
4. Maintenance: Long-term support and maintenance of the SD-WAN solution, including troubleshooting and upgrades.

Eligibility Criteria

To qualify for participation in this tender, bidders must satisfy the following eligibility requirements:

• Be a registered entity under applicable laws.
• Demonstrate prior experience in providing SD-WAN solutions and their maintenance.
• Possess requisite technical and financial resources.
• Hold relevant certifications or accreditations relating to the services offered.

Technical Requirements

Bidders must adhere to specified technical requirements defined in the tender documentation, which include:

• Compliance with industry standards for SD-WAN solutions.
• Capability to deliver performance metrics as outlined in the tender specifications.
• Documentation proving the reliability and security of the proposed solution.

Financial Requirements

The financial criteria involve:

• Submission of a competitive bid that meets or exceeds the minimum pricing details outlined.
• Details on service charges, maintenance fees, and projected total costs over the five-year period.

Document Submission Details

All submissions must include:

• A completed bid proposal, encompassing all required technical and financial documentation.
• Comprehensive project plans and timelines for implementation.
• Necessary certifications and registrations for validation purposes.

Special Provisions

This tender recognizes the importance of supporting Micro, Small, and Medium Enterprises (MSEs) and Startups, offering various incentives and provisions to encourage their participation in the bidding process.

Evaluation Process

Bids will undergo a thorough evaluation process, which involves:

• Assessment of technical proposals based on compliance with requirements.
• Financial evaluation of pricing structures, along with the overall value offered.
• Consideration of bidder experience and past performance.

Delivery Locations

The SD-WAN solution will be implemented across various locations pertinent to Canara Bank’s operations, ensuring a tailored approach dependent on specific site requirements.

Contact Information

For queries regarding the tender, interested bidders should refer to the official communication channels as provided in the tender document. Specific contact details will be outlined therein.