Annual Maintenance Contract for Networking Devices (Version 2) - L3 Switch; CISCO

Tender Reference Number: 9b062e90

Issued By: Department of Financial Services, Ministry of Finance

The Annual Maintenance Contract for Networking Devices (Version 2) - L3 Switch; CISCO is geared towards maintaining and ensuring the operational continuity of sophisticated networking devices used within governmental frameworks. This tender invites eligible entities to submit bids for the provision of comprehensive maintenance services, with a focus on L3 switches provided by CISCO.

Scope of Work and Objectives

The primary objective of this tender is to establish a robust annual maintenance contract that encompasses preventive and corrective maintenance for six units of L3 switches. The scope includes regular check-ups, troubleshooting, configurations, software updates, performance monitoring, and part replacements. The successful bidder will be expected to deliver a high standard of service to ensure the reliability and efficiency of the networking devices crucial to departmental operations.

Eligibility Criteria

Eligible bidders must meet the following requirements:

• Must be a registered entity under relevant government or industry regulations.
• Companies must possess valid certifications reflecting their competency in maintaining networking devices, particularly CISCO products.
• Prior experience in executing similar contracts will be considered.

Technical Requirements

Bidders must have personnel certified in CISCO system management with extensive knowledge of L3 switches. Technical proposals must include:

• Detailed methodologies for service delivery.
• Comprehensive maintenance plans covering all aspects of L3 switch management.
• Documentation of prior successful completions of similar maintenance contracts.

Financial Requirements

Interested bidders are required to submit detailed financial proposals that should include:

• Itemized pricing for all services offered.
• Any annual fee structure that may apply.
• Compliance with the government financial guidelines for service contracts.

Document Submission Details

All submissions must be made in accordance with the guidelines provided in the tender documentation. Mandatory documents include:

• Eligibility documentation.
• Financial bid proposal.
• Technical proposals prepared as per the specifications.
  Submissions should be made electronically through the designated portal as outlined by the issuing authority.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Bidders qualifying as MSEs may be granted preferential treatment during the evaluation process, ensuring inclusivity and support for smaller businesses in the sector.

Evaluation Process

The evaluation of bids will be conducted in a structured manner, focusing on both technical and financial merits. The successful contractor will be selected based on:

• Compliance with technical requirements.
• Overall cost-effectiveness of the financial proposal.
• Company qualifications and past performance histories.

Delivery Locations

The services provided under this contract will be required at various locations as stipulated by the Department of Financial Services. This may vary based on the operational needs allocated by the ministry.

Contact Information

While specific contact details for inquiries are not included, interested bidders are encouraged to refer to the official Government e-Marketplace (GEM) website for official updates and additional information regarding the bid process.

In conclusion, this tender represents a significant opportunity for firms specializing in IT infrastructure management and maintenance, particularly those familiar with CISCO networking solutions. Participants are encouraged to prepare comprehensive bids that meet all outlined specifications to ensure a successful application.