Tender Title: Annual Maintenance Service - Desktops, Laptops and Peripherals
Reference Number: GEM/2025/B/6148269
The Department of Financial Services, under the Ministry of Finance, is inviting bids for the provision of Annual Maintenance Service for desktops, laptops, and peripherals. This tender aims to establish a reliable and efficient service mechanism to maintain IT infrastructure, which is essential for seamless operation.
Scope of Work and Objectives
The primary objective of this tender is to ensure that all desktop PCs, laptops, and related peripherals are maintained in optimal working condition. The selected service providers will be tasked with preventive maintenance, troubleshooting, repairs, and support for all covered devices. This includes:
- Regular system checks and maintenance
- Software updates and installations
- Hardware repairs and replacements
- Technical support and consultancy as required
Eligibility Criteria
Bidders must meet specific eligibility requirements to qualify for this tender. They should be:
- Registered entities licensed to offer IT maintenance services
- Experienced in providing similar services for government or large organizations
- Capable of complying with technical and financial prerequisites laid out in the bidding documents
Technical Requirements
The technical requirements will encompass:
- Proficiency in servicing and maintaining HP desktop PCs and laptops
- Availability of certified technicians with the knowledge of latest technologies
- Tools and equipment necessary for effective maintenance and repairs
- Demonstrated experience in managing maintenance contracts
Financial Requirements
Bidders are required to present:
- A valid financial statement demonstrating the capability to deliver services within the specified budget
- Proof of necessary assurances and guarantees related to service provisions
- Information regarding their pricing structure and service level agreements (SLAs)
Document Submission Details
All interested bidders must submit their proposals via the specified procurement platform. Required documents include:
- Detailed technical proposal
- Financial bid
- List of qualifications and relevant experience
- Proof of registration and compliance with local regulations
Special Provisions
This tender includes benefits for Micro, Small, and Medium Enterprises (MSEs), encouraging participation from local businesses and startups. Preferences will be given to those who comply with the 'Make in India' initiatives, emphasizing local production and employment.
Evaluation Process
The evaluation will be conducted based on:
- Compliance with technical specifications
- Financial feasibility and value offered
- Experience and qualifications of the bidder
Delivery Locations
The service interventions will be conducted directly at various designated locations as specified in the tender documentation.
Contact Information
For inquiries, interested bidders may reach out to the official contacts provided in the procurement platform.
This tender represents a significant opportunity for qualified service providers to engage in long-term partnerships with the government, ensuring maintenance and support for critical IT assets.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, possessing experience in IT maintenance for government organizations, and complying with all technical and financial criteria outlined in the tender documentation. Bidders must provide documentation to support qualifications, including proof of capability to deliver necessary services.
Prospective bidders must ensure that they have certified technicians adept in servicing HP desktops and laptops. Additionally, they must possess the necessary tools and equipment needed for efficient maintenance and repairs. A demonstrated capability in managing similar contracts is also critical.
The Earnest Money Deposit (EMD) is a mandatory financial assurance that bidders must provide alongside their proposals. It serves to demonstrate the seriousness of the bid and will be forfeited if the bidder withdraws post-submission or fails to comply with the tender requirements. The specific amount and payment instructions will be detailed in the bidding documentation.
Proposals must be submitted electronically via the specified procurement platform. Each submission should include a technical proposal, financial bid, and any supporting documents necessary to validate compliance with eligibility criteria. Adherence to format specifications is crucial to ensure successful submission.
Micro, Small, and Medium Enterprises (MSEs) will benefit from special considerations that may include relaxation in eligibility criteria, preferential treatment in evaluation, and potential financial incentives. Compliance with local sourcing and production policies under the ‘Make in India’ initiative will further enhance their competitive edge in this tender process.
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