Tender Title: Annual Maintenance Contract (AMC) of Network, Backup and Storage Devices

Tender Reference Number: 224190d5d

Issuing Authority

The tender is issued by the Department of Financial Services, under the auspices of the Ministry of Finance.

Scope of Work and Objectives

This tender invites bids for the Annual Maintenance Contract (AMC) related to the servicing and upkeep of Network, Backup, and Storage Devices utilized within the datacentres. The objective is to ensure reliable operation, enhance the longevity of devices, and minimize downtime, ultimately contributing to an efficient technological environment in government sectors.

The successful bidder will be responsible for:

• Regular preventative maintenance and troubleshooting.
• Hardware and software support for all designated devices.
• Timely response to service requests to prevent service disruptions.
• Documentation of service reports and maintenance logs.

Eligibility Criteria

To qualify for participation in this tender, bidders must:

• Be a registered entity duly licensed in relevant sectors.
• Demonstrate previous experience and expertise in providing AMC services for similar technological setups.
• Present valid certifications and compliance documentation from relevant authorities.
• Show financial stability to sustain services over the contract duration.

Technical Requirements

Bidders should adhere to the following technical specifications:

• Capability to service a range of network devices such as routers, switches, and firewalls.
• Expertise in backup solutions and storage device management.
• Commitment to uphold quality standards as defined within the industry and relevant legislation.
• Proof of qualified technicians, certified in related technologies.

Financial Requirements

Participants must provide:

• A detailed financial proposal that outlines the pricing structure for the AMC services.
• Evidence of financial stability over the past few years.
• Compliance with any payment terms specified in the tender documentation.

Document Submission Details

All bids should be submitted electronically through the specified online platform. The following documents must accompany the bid:

• Registration certificates and affiliation documents.
• Technical and financial bids presented in a clear format.
• Compliance and quality assurance certifications.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and innovative startups. The authority may provide bidding advantages specific to these categories, enhancing their opportunities to participate.

Evaluation Process

The evaluation of bids will be based on:

• Technical capabilities—assessing experience, quality of service, and technical specifications offered.
• Financial competitiveness—evaluating pricing against the overall value of provided services.
• Compliance with all tender requirements and necessary documentation.

Delivery Locations

Services will primarily be delivered at designated datacentres as specified in the tender documents. Bidders should ensure they can service these locations efficiently.

Contact Information

For any inquiries regarding the tender, stakeholders should refer to the Department of Financial Services through the designated communication channels noted in the official documents.