Tender Title: Security Manpower Service (Version 2.0) for Hotels and Banks

Reference Number: GEM/2025/B/6160841
Issuing Authority/Department: Department of Financial Services, Ministry of Finance

The Security Manpower Service tender aims to procure high-quality unarmed security personnel to enhance the safety and security standards in various hotels and banks. This service is integral to ensuring a secure environment for both customers and staff, which is especially crucial in today's landscape of heightened security awareness global events. Providers are expected to deliver a professional and trained workforce adept in maintaining safety protocols, emergency response, and customer service.

Scope of Work and Objectives

The scope of this tender covers the comprehensive provision of unarmed security guards and specialized lady friskers at designated locations. The primary objectives include:

• Ensuring a secure atmosphere for clientele and employees in the hospitality and banking sectors.
• Preventing unauthorized entry and trespassing.
• Facilitating emergency evacuation procedures and overseeing crisis situations effectively.
• Maintaining strict adherence to protocols and regular training of security personnel.

Eligibility Criteria

To qualify for this tender, bidders must meet the following eligibility requirements:

• Must be a legally registered entity with the appropriate licenses for providing security services.
• Documented experience in supplying trained security personnel for at least three years in relevant sectors.
• Proven financial stability and ability to deliver the required services as per the specifications detailed in the tender.

Technical Requirements

Bidders must ensure their personnel meet the following technical specifications:

• Security guards must undergo background checks and possess relevant certifications in security management.
• Comprehensive training programs must be demonstrated, covering aspects such as first aid, fire safety, and crisis management.
• Service-level agreements should stipulate performance benchmarks and accountability standards.

Financial Requirements

Bidders should present detailed financial documentation, including:

• Recent financial statements and tax compliance certificates.
• A clear pricing strategy that aligns with the projected costs of services.
• An Earnest Money Deposit (EMD) is required to participate in the bidding process.

Document Submission Details

All required documents must be submitted electronically by the specified deadline. The submission should include:

• Company portfolio demonstrating past performance.
• Certifications and licenses relevant to the security services.
• Financial documentation as described above.

Special Provisions

This tender includes provisions that benefit Micro, Small, and Medium Enterprises (MSEs) and startups. MSEs are encouraged to apply under specific relaxed criteria to foster inclusivity in bidding. Special considerations will be given to innovations aligning with the Make in India initiative, promoting local content in procurement.

Evaluation Process

The evaluation will be conducted based on:

• Compliance with specified technical and financial requirements.
• Quality of personnel proposed.
• Cost-effectiveness of the bid.
• Past performance and reputation in security provision.

Delivery Locations

Services are required to be delivered across various locations as designated by the issuing authority, primarily in hotel and banking establishments.

Contact Information

For any clarifications and inquiries related to this tender, participants are encouraged to contact the Department of Financial Services, Ministry of Finance, through the appropriate official channels as available in the tender documentation.