Tender Title: Custom Bid for Services - Credit Card Management Software Solution

Reference Number: GEM/2025/B/6055051

Issuing Authority/Department: Department of Financial Services, Ministry of Finance

The Custom Bid for Services - Credit Card Management Software Solution is a strategic initiative aimed at enhancing the financial transaction capabilities for various stakeholders involved in the credit card management ecosystem. This tender is focused on procuring a comprehensive software solution that streamlines processes associated with credit card management and ensures alignment with regulatory standards.

Scope of Work and Objectives

The primary objective of this tender is to implement a robust credit card management software solution that offers a wide range of functionalities including transaction processing, fraud detection, customer analytics, reporting capabilities, and compliance management. The software must be adaptable to the unique needs of various financial institutions, enabling seamless integration with existing systems.

The scope of work includes:

• Development and deployment of the software solution.
• Providing technical support and maintenance post-implementation.
• Conducting training sessions for end-users.
• Ensuring compliance with financial regulations and internal policies.

Eligibility Criteria

To participate in this tender, interested bidders must meet the following eligibility criteria:

• The bidder must be a registered entity with relevant experience in developing financial software solutions.
• A proven track record of successful implementations in similar environments is essential.
• Additional criteria may include financial stability and the ability to provide ongoing support and maintenance.

Technical Requirements

Proposals must include a detailed overview of technical specifications. This should encompass:

• System architecture and integration capabilities.
• Data security measures and compliance standards.
• User interface design and user experience considerations.
• Customizability and scalability of the software solution.

Financial Requirements

Bidders are expected to provide a comprehensive financial proposal that outlines the cost of the solution, including:

• License fees.
• Maintenance and support costs.
• Any other associated expenses. Financial stability documentation may be required to ensure the bidder can meet the proposed financial commitments.

Document Submission Details

All proposals must be submitted electronically through the designated online platform. Bidders should ensure that all required documentation is included with their submission, as incomplete submissions may be rejected. The specific formats for document submission will be detailed in the guidelines provided upon access to the tender.

Special Provisions

The tender aims to encourage participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Preference may be given to solutions that comply with the 'Make in India' initiative, promoting local content in the solution design and implementation.

Evaluation Process

The evaluation of submitted proposals will utilize a comprehensive scoring system that considers:

• Technical merit.
• Financial feasibility.
• Compliance with the submission requirements.
• Value-added services.

Delivery Locations

Services will be required at various locations determined by the Department of Financial Services, primarily targeting financial institutions across the country. Proposals should detail the bidder's capability to deliver services nationally.

Contact Information

For additional information or queries regarding this tender, bidders are encouraged to refer to the official communication channels provided by the Department of Financial Services.