Department of Military Affairs Tender by Indian Navy (GEM/2025/B/6143048)

Tender Title: AMC of Integrated Security and Surveillance System - Remote Video Monitoring, Health Monitoring Solution
Reference Number: GEM/2025/B/6143048
Issuing Authority: Department of Military Affairs, Ministry of Defence

The AMC of Integrated Security and Surveillance System tender aims to engage qualified vendors to provide comprehensive maintenance and support services for remote video monitoring and health monitoring solutions related to closed-circuit television (CCTV) systems. The objective of this tender is to ensure the effective functioning and reliability of the surveillance infrastructure utilized by the Department of Military Affairs.

Scope of Work and Objectives

This scope encompasses the following primary tasks:

• Carrying out routine maintenance of the Integrated Security and Surveillance Systems, including hardware, software, and networking systems.
• Providing timely upgrades and support for all relevant licenses.
• Supplying necessary consumables as part of the service provision.
• Implementing health monitoring solutions to track and optimize system performance.

The ultimate goal is to maintain high operational efficiency, minimize downtime, and enhance security measures within the department.

Eligibility Criteria

Bidders must meet the following eligibility requirements to qualify:

• Be a registered entity with appropriate certifications.
• Demonstrate prior experience in providing similar AMC services.
• Possess the technical capabilities and infrastructure required to fulfill the tender's objectives.

Technical Requirements

The service provider is expected to have:

• Expertise in diagnosing, troubleshooting, and repairing issues related to CCTV systems.
• Knowledge of integrated security solutions and modern surveillance technologies.
• Capability to provide comprehensive health monitoring solutions for CCTV systems.

Financial Requirements

Bidders need to demonstrate:

• Financial stability by providing balance sheets and profit and loss statements from the last three years.
• Compliance with all relevant tax regulations.
• Ability to meet the financial obligations arising from this tender.

Document Submission Details

All proposals must be submitted electronically, ensuring the inclusion of all required documents, which may consist of:

• Company incorporation certificate.
• Relevant experience certificates.
• Financial statements.
• Technical proposals outlining the methodology to be employed.

Special Provisions

This tender is open to Micro, Small, and Medium Enterprises (MSEs), with initiatives to encourage participation from startups through special allowances and incentives, fostering innovation and diversity within the supplier ecosystem.

Evaluation Process

The evaluation of submissions will consider the following aspects:

• Compliance with eligibility and technical requirements.
• Cost-effectiveness of the proposed solutions in relation to project needs.
• Quality of service and turnaround time based on previous project experiences.

Delivery Locations

Services will primarily be provided at designated sites within the purview of the Department of Military Affairs. The exact locations will be communicated to the selected bidder.

Contact Information

For further clarification and questions regarding this tender, interested parties are encouraged to reach out directly to the responsible department.

In summary, the AMC of Integrated Security and Surveillance System tender presents a valuable opportunity for vendors to contribute to securing critical defense infrastructure. Interested bidders must carefully review the tender documents and prepare their submissions accordingly to enhance the prospects of winning the contract.