Tender Title: Annual Maintenance Service for EPABX System
Tender Reference Number: GEM/2025/B/6123329
Issuing Authority/Department: Department of Food and Public Distribution, Ministry of Consumer Affairs Food and Public Distribution

The Department of Food and Public Distribution invites tender submissions for the Annual Maintenance Service for EPABX System. This tender seeks qualified bidders to maintain and provide support services for the EPABX system utilized within the ministry’s communication infrastructure. The main objective is to ensure reliability, efficiency, and minimal downtime of the EPABX systems used in various government departments.

Scope of Work and Objectives

The primary scope of this tender includes:

• Comprehensive maintenance services for the EPABX systems.
• Periodic inspections, troubleshooting, and repairs as needed.
• Timely responses to service requests to mitigate any disruption in communication services.
• Detailed documentation of maintenance activities performed.

Eligibility Criteria

Eligible bidders must meet the following conditions:

• Be a registered entity under the relevant governing laws.
• Possess the necessary certifications and licenses to operate in the field of maintenance services for communication systems.
• Demonstrate prior experience with similar contracts in governmental or private sectors for a minimum of two years.

Technical Requirements

Bidders must fulfill the following technical specifications:

• Capacity to handle all aspects of EPABX systems including software updates and integration.
• Availability of skilled technicians during the service period.
• Adherence to the security and compliance standards set by the government.

Financial Requirements

Bidders are required to submit the following financial documents:

• Financial statements for the last three financial years.
• Proof of any significant contracts completed successfully pertaining to maintenance services.

Document Submission Details

All tender submissions must include:

• A completed tender application form.
• Technical and financial proposals clearly outlined.
• Soft copy of all documents is to be submitted electronically through the designated portal.

Special Provisions

• MSE/Startup Benefits: Bidders qualifying as Micro, Small, and Medium Enterprises (MSEs) or startups may be given precedence in the evaluation process. Information and documentation proving such status must be included.

Evaluation Process

Tenders will be evaluated based on:

• Technical compliance with tender specifications.
• Financial viability, with an emphasis on transparency.
• Past performance on similar projects.

Delivery Locations

Services are to be administered at various locations defined by the Department of Food and Public Distribution, catering to diverse government offices across regions.

Contact Information

For detailed inquiries or further clarification regarding this tender, interested parties are encouraged to reach out through the official communication channels provided in the tender documentation.

Overall, the successful bidder will be expected to ensure increased efficiency of EPABX systems, contributing significantly to the communication effectiveness within governmental departments.