Tender Title: AMC of Integrated Security and Surveillance System - Theft Prevention and Health Monitoring Solution
Reference Number: f2d756f5
Issuing Authority/Department: Department of Health and Family Welfare

1. Scope of Work and Objectives

The tender aims to procure Annual Maintenance Contract (AMC) services for an Integrated Security and Surveillance System focused on theft prevention and health monitoring solutions for CCTV systems. The selected service provider will be responsible for ensuring that all components of the security and surveillance system are operational, regularly maintained, and monitored in adherence to the highest safety and security standards. The objectives include minimizing system downtime, enhancing security measures, and ensuring real-time health monitoring capabilities.

2. Eligibility Criteria

Eligible bidders for this tender must be registered entities engaging in the field of security systems and surveillance solutions. They should demonstrate relevant experience in the maintenance of similar integrated systems, along with a proven track record of executing contracts of comparable magnitude.

3. Technical Requirements

Bidders must provide technical solutions that encompass comprehensive coverage of hardware, software, networking systems, and include consumables required for the integrated security system. All proposals must meet the stipulated standards for performance, reliability, and security as defined by the Department of Health and Family Welfare.

4. Financial Requirements

Bidders are required to submit detailed pricing structures as part of their proposals. This should include the full cost of AMC services, inclusive of labor, materials, consumables, and any additional fees that may arise during the course of the contract.

5. Document Submission Details

All relevant documents must be submitted electronically through the designated online portal. Bidders will be required to upload all necessary technical and financial documents for evaluation. Additional guidelines on document formats and submission standards will be specified in the tender notification.

6. Special Provisions

This tender includes provisions supportive of Micro, Small, and Medium Enterprises (MSEs) and startups. These entities may benefit from leniency in eligibility criteria and enhanced support during the tender process to encourage broader participation and innovation.

7. Evaluation Process

The evaluation of bids will be based on both technical and financial assessments. The technical proposals will be scrutinized for compliance with outlined requirements while financial proposals will be reviewed for competitiveness. The awarding of the contract will be based on the best value for money, taking into account the quality of the bid and the offered price.

8. Delivery Locations

Services are expected to be rendered at locations specified by the Department of Health and Family Welfare. Detailed information regarding specific installation and service sites will be communicated upon the award of the contract.

9. Contact Information

For further inquiries regarding this tender, bidders are encouraged to reach out through the official communication channels listed in the tender documentation. Specific contact details will ensure assistance with submission and clarification on any tender-related queries.

In summary, this AMC of Integrated Security and Surveillance System tender represents a strategic opportunity for entities specializing in security solutions to secure a contract aimed at enhancing safety measures within critical health services infrastructure. It emphasizes the importance of robust technical capabilities, thorough compliance with evaluation criteria, and adherence to financial guidelines to achieve the best outcomes for health and security systems.