AMC of Integrated Security and Surveillance System - Theft Prevention, Monitor Operations, Parking

AMC of Integrated Security and Surveillance System - Theft Prevention, Monitor Operations, Parking

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Tender Timeline

Tender Issue
June 6, 2025 at 7:17 PM

Tender Title: AMC of Integrated Security and Surveillance System - Theft Prevention, Monitor Operations, Parking

Reference Number: e46e0e76
Issuing Authority/Department: Department of Military Affairs, Ministry of Defence

Scope of Work and Objectives

The objective of this tender is to establish a comprehensive Annual Maintenance Contract (AMC) for Integrated Security and Surveillance Systems. The awarded contract will cover systems designed for theft prevention, monitoring operations, and parking management through state-of-the-art CCTV systems. Experienced service providers will deliver all necessary technical support, including but not limited to hardware maintenance, software support, network requirements, and a health monitoring solution for CCTV systems.

Eligibility Criteria

To participate in this tender, bidders must meet specific eligibility criteria outlined by the Ministry of Defence. This includes being a registered entity with relevant licenses, a proven track record in providing similar maintenance services, and fulfilling any financial prerequisites stipulated by the issuing authority.

Technical Requirements

Bidders should demonstrate capability in providing an integrated security solution that includes hardware components, software applications, and networking systems. Technical proposals must display:

  • Experience with surveillance systems
  • Knowledge of theft prevention techniques
  • Capability to execute comprehensive monitoring solutions for effective operational oversight.

Financial Requirements

Bidders should possess sufficient financial capability to handle the contract scope effectively. Evidence in the form of bank statements, previous contracts, or similar financial documents must be provided along with the bid.

Document Submission Details

All necessary documents must be submitted electronically as per the guidelines provided in the tender documentation. It is crucial for bidders to ensure that their submissions comply with the specified document formats and standards required by the issuing authority.

Special Provisions

The tender offers special provisions to Micro, Small, and Medium Enterprises (MSEs) and startups, promoting inclusivity within the procurement framework. This includes relaxed eligibility criteria and potential financial benefits to support these businesses' participation in the bidding process.

Evaluation Process

Submissions will undergo a structured evaluation process aiming to assess technical capability, financial viability, and compliance with relevant standards. A qualitative assessment of the bidders will be conducted based on set benchmarks linked to system efficiency, service provision, and overall cost-effectiveness.

Delivery Locations

The location for service delivery associated with this tender covers all facilities under the purview of the Department of Military Affairs.

Contact Information

For queries related to the tender, bidders are encouraged to refer to the official documentation to gather contact information for the designated officer or department.


General Information

Item Category
AMC of Integrated Security and Surveillance System - Theft Prevention, Monitor Operations, Parking Lots, Health Monitoring Solution for CCTV System; Comprehensive; Hardware, Software, Networking System; Cost of Consumables to be provided to Service P..
Ministry Name
Organisation Name

Financial Information

Minimum Turnover
₹1.00 Lakh (s)
Bid Offer Validity
180 (Days)
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Inspection Required
No
Technical Clarifications Time
2 Days

Tender Documents

4 Documents
GeM-Bidding-7938966.pdfMain Document
Scope Of Work DocumentSCOPE_OF_WORK SOW
Payment Terms & ConditionPAYMENT PAYMENT
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • OEM Authorization Certificate
  • OEM Annual Turnover
  • Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

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Frequently Asked Questions

The eligibility requirements include being a registered entity with appropriate licenses, a demonstrated history of similar project execution, and relevant financial standing. Bidders must adhere to the conditions specified by the Department of Military Affairs to qualify for this tender.

Bidders must provide technical certificates that demonstrate their qualifications in operating integrated security systems and maintenance contracts. These should validate the company’s competence in meeting quality standards outlined in the tender documentation.

A performance security is typically mandated, ensuring that the contractor fulfills their obligations post-award. Details regarding the amount, format, and timeline for this security will be included in the tender package to adhere to compliance requirements.

Submissions must be made electronically through the designated platform outlined in the tender documentation. It is critical to confirm that documents are in the accepted formats to avoid disqualification during the evaluation phase.

Yes, Micro, Small, and Medium Enterprises (MSEs) are granted certain benefits, including simplified eligibility processes and financial assistance for participation. The focus is on supporting local businesses and compliant entities within the framework of ‘Make in India’ policies. The tender promotes local content adherence to bolster procurement from domestic suppliers.

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