Department of Health and Family Welfare Tenders (GEM/2025/B/6136590)
Facility Management Service- Manpower based (Version 2) - Healthcare; Patient Support Services; Sem
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Tender Title: Facility Management Service- Manpower Based (Version 2) - Healthcare
Tender Reference Number: GEM/2025/B/6136590
Issuing Authority: Department of Health and Family Welfare, Ministry of Health and Family Welfare
Scope of Work and Objectives
The Facility Management Service tender aims to procure manpower-based services in the healthcare sector, specifically focusing on patient support services. The primary objective of this tender is to ensure that healthcare facilities operate efficiently, providing optimal patient care and support through well-trained personnel. The selected service providers will be required to manage and facilitate various patient-related services, ensuring a smooth workflow within healthcare facilities.
Eligibility Criteria
To be eligible to participate in this tender, bidders must meet several criteria:
- Registration as a legal entity.
- Demonstrated experience in providing manpower and facility management services in the healthcare sector.
- Compliance with relevant labor laws and regulations.
- Financial stability to cater to the requirements of this tender.
Technical Requirements
Bidders must submit detailed proposals that illustrate their capabilities in providing the required services. This includes:
- Staffing plans outlining team structure and personnel qualifications.
- Approaches to patient support services and other related facility management tasks.
- Evidence of past projects or experiences that reflect competence in similar service delivery.
Financial Requirements
Interested bidders must provide a comprehensive financial proposal that includes:
- Breakdown of pricing for the requested services.
- Proof of financial documents indicating the organization’s ability to fulfill the contract.
- Earnest Money Deposit (EMD) as specified in the tender documentation.
Document Submission Details
All submissions must be completed through the appropriate channels as outlined in the tender documents. The submission should include:
- Technical bids including all necessary documentation.
- Financial proposals in a separate sealed envelope.
- Any other supporting documents as required.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Specific benefits may include:
- Reduced financial requirements.
- Preference in evaluation.
- Assistance in navigating the tendering process for smaller entities.
Evaluation Process
The evaluation of the submitted bids will follow a two-step process:
- Technical Evaluation - Proposals will be assessed on the basis of the technical capabilities, experience in the field, and feasibility of the service delivery plans.
- Financial Evaluation - Financial bids that qualify from the technical evaluation will be opened and assessed for cost-effectiveness.
Delivery Locations
The services are required to be delivered throughout various healthcare facilities managed under the Department of Health and Family Welfare. Specific locations will be communicated post-evaluation.
Contact Information
For further questions or clarifications regarding this tender, bidders are encouraged to reach out to the designated contact points provided in the official tender documentation.
Ensuring compliance with all outlined criteria, submitting complete proposals and documents, and addressing the requirements for MSEs and startups will enhance bidders' chances of success in this tender process.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, demonstrating relevant experience in delivering facility management services in healthcare settings, and meeting all regulatory and compliance obligations.
Bidders must provide all relevant certificates that affirm their compliance with industry standards, including registrations with governmental bodies, proof of financial stability, and, where applicable, certifications relating to labor laws.
To begin the registration process, interested bidders should complete the registration on the GEM portal. This includes providing necessary organizational details, documentation, and confirming eligibility before submitting a bid.
All successful bidders will need to adhere to specific payment terms agreed upon during the contract signing. Additionally, a performance security guarantee will be required, usually calculated as a percentage of the total contract value, to ensure compliance with the awarded terms.
Yes, there are special provisions for Micro, Small, and Medium Enterprises (MSEs) which may include relaxed eligibility criteria, price preference during evaluations, and support in the bidding process to encourage more participation from smaller entities.
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