Department of Health and Family Welfare Tenders (GEM/2025/B/6133207)
Operation And Maintenance Of Lifts (Elevators) - Complete System

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Tender Title: Operation and Maintenance of Lifts (Elevators) - Complete System
Tender Reference Number: GEM/2025/B/6133207
Issuing Authority: Department of Health and Family Welfare, Ministry of Health and Family Welfare
Scope of Work and Objectives
This tender aims to identify qualified service providers who can deliver comprehensive operation and maintenance services for lifts (elevators) in facilities managed by the Department of Health and Family Welfare. The objective is to ensure the optimal functioning of all lift systems, guaranteeing the safety and reliability of vertical transportation for users.
Eligibility Criteria
To be considered for this tender, bidders must be registered entities with the appropriate licenses to operate in the field of elevator maintenance and servicing. It is essential to demonstrate prior experience in the operation and maintenance of elevators, along with the ability to deliver services of the required quality and standard.
Technical Requirements
Bidders must comply with specific technical standards, which include maintaining compliance with local and international safety regulations governing elevator operation. Moreover, they should have qualified personnel equipped to conduct regular checks and necessary repairs, ensuring all elevators function smoothly.
Financial Requirements
Proposals must include a detailed breakdown of the cost associated with the operation and maintenance services. Bidders are expected to provide a transparent strategy regarding pricing, including potential hidden costs and variations, ensuring clarity for the evaluation committee.
Document Submission Details
Bidders are required to submit all necessary documentation in the specified format. Accepted formats include PDF and Word documents. The submission should encompass the technical proposal, financial quotation, and any supporting documents outlining experience and qualifications.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Such bidders may be eligible for various benefits as part of this support to enhance their capabilities in responding to government tenders.
Evaluation Process
Proposals will be evaluated based on a comprehensive analysis of both technical and financial submissions. The evaluation committee will assess bidders on the quality of their service offerings, compliance with safety standards, and cost-effectiveness. The successful bidder will demonstrate exceptional capability in meeting the outlined requirements.
Delivery Locations
The services will primarily be rendered at various healthcare facilities under the jurisdiction of the Department of Health and Family Welfare. It is crucial that bidders possess the logistical operations to ensure timely response and support across these locations.
Contact Information
For any queries or further information regarding the tender, interested parties are advised to contact the Department of Health and Family Welfare.
This tender provides a significant opportunity for qualified service providers specializing in lift operation and maintenance, promoting enhanced standards of healthcare accessibility.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity within the relevant sector, possessing necessary licenses for elevator operations, and demonstrating prior experience in the field. Bidders must show that they have previously worked on projects that reflect their capability to deliver the required services, ensuring compliance with all safety and operational standards.
Bidders must provide valid certificates demonstrating compliance with safety and health regulations applicable to elevator operations. Additional necessary documentation may include company registration documents and proof of previous contracts demonstrating experience in the operation and maintenance of elevators.
The registration process involves submitting the necessary documentation that validates a firm’s eligibility to operate within the sector. This includes fulfilling all requirements outlined in the tender documentation, ensuring that all submissions are complete and accurately reflect the company’s qualifications.
Payment terms will typically be outlined within the tender documents, detailing schedules for payments based on project milestones or completion of services. Bidders should ensure their proposals include clear stipulations on payment expectations and terms to facilitate smooth financial transactions post-award.
Yes, participation in this tender includes supportive measures for Micro, Small, and Medium Enterprises (MSEs). These may involve provisions designed to enhance their bidding capabilities and are aligned with the government’s efforts to promote local services, thereby enabling MSEs to compete on a level playing field with larger companies.
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