Department of Health and Family Welfare Tender by All India Institute Of Medical Sciences (aiims) (GEM/2025/B/6176411)
Customized AMC/CMC for Pre-owned Products - Towered Desktop Computer; HCL; Comprehensive Maintenanc
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Tender Title: Customized AMC/CMC for Pre-owned Products - Towered Desktop Computer
Reference Number: GEM/2025/B/6176411
Issuing Authority: Department of Health and Family Welfare, Ministry of Health and Family Welfare
The tender for Customized AMC/CMC for Pre-owned Products - Towered Desktop Computer focuses on the comprehensive maintenance contract (CMC) for pre-owned towered desktop computers, specifically HCL models. The primary objective is to ensure the seamless operation of these devices through efficient maintenance practices, thereby supporting the health and family welfare initiatives undertaken by the ministry.
Scope of Work and Objectives
The selected contractor will be responsible for the maintenance and repair of a total quantity of 1323 towered desktop computers. This includes hardware checks, software updates, system analysis, and troubleshooting. Moreover, the maintenance must cater to both Customized AMC (Annual Maintenance Contract) and CMC arrangements, as per the specific requirements laid out by the Department of Health and Family Welfare.
Eligibility Criteria
To qualify for this tender, bidders must be registered entities with a proven track record in providing maintenance services for desktop computers. Successful bidders should also demonstrate sufficient financial stability to handle projects of this size and scope.
Technical Requirements
Bidders are required to possess the necessary certifications and endorsements for servicing towered desktop computers, particularly the HCL models. It is vital that the service team comprises qualified technicians who are adept in troubleshooting and repairing issues related to desktop hardware and software.
Financial Requirements
Bidders must provide clear financial statements demonstrating their capability to fulfill the contract. Additionally, a detailed breakdown of the pricing structure for both AMC and CMC should be included in the submission to facilitate robust financial evaluation.
Document Submission Details
Prospective bidders must submit all necessary documents via the designated electronic platform. The required documents include eligibility proofs, company registration certificates, technical qualifications, and financial statements. The submission method must ensure that all documents are in the accepted formats specified by the issuing authority.
Special Provisions
Provisions for Micro, Small, and Medium Enterprises (MSEs) and startups are encouraged to foster participation from emerging businesses. Bidders are advised to review the guidelines closely, as these provisions may provide added benefits during the evaluation process.
Evaluation Process
The evaluation of submissions will proceed through a structured selection process, factoring in both technical and financial proposals. Key criteria include service history, technical capabilities, financial viability, and the ability to meet project requirements effectively.
Delivery Locations
Service delivery locations will be detailed upon contract award, covering a range of facilities under the jurisdiction of the Department of Health and Family Welfare.
Contact Information
For any inquiries related to this tender, please refer to the official communication channels mentioned in the tender documentation.
In conclusion, the Customized AMC/CMC for Pre-owned Products tender represents a significant opportunity for qualified bidders to engage with the government sector, ensuring reliable and efficient computer maintenance. Participate in this tender to support vital public health initiatives while expanding your business footprint.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
7 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for this tender include being a registered entity with experience in providing maintenance services for towered desktop computers. Bidders must also demonstrate financial stability and have the necessary technical expertise to fulfill the requirements set by the Department of Health and Family Welfare.
To qualify for this tender, bidders need to present appropriate certifications and licenses that validate their capability in servicing and maintaining desktop computers, specifically HCL models. This includes compliance with industry standards for quality and safety in technical services.
Organizations interested in participating must register on the designated e-procurement platform used by the issuing authority. A complete set of required documentation, including company registration, eligibility proofs, and technical qualifications, must be uploaded in the required formats for successful registration.
Bidders are required to submit comprehensive financial statements that demonstrate their capacity to undertake the maintenance contract. Additionally, a detailed pricing structure for both AMC and CMC services must be included in the proposal to facilitate effective evaluation.
Yes, the tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups, which may benefit from specific provisions aimed at fostering inclusivity. These benefits can provide advantages during the evaluation process, ensuring that more diverse service providers can contribute to the project.
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