Department of Health and Family Welfare Tender by All India Institute Of Medical Sciences (aiims) (GEM/2025/B/6145172)

Tender Title: Facility Management Services - LumpSum Based - Residential
Tender Reference Number: GEM/2025/B/6145172

Issuing Authority:
Ministry of Health and Family Welfare
Department of Health and Family Welfare

The Facility Management Services tender aims to procure comprehensive management and operational services for residential facilities encompassing mechanical work operations and maintenance while ensuring the provision of consumables necessary for seamless service delivery. This project focuses on optimizing the operational efficiency of residential facilities with a keen eye on maintenance, quality service, and cost-effectiveness.

Scope of Work and Objectives

The objective of this tender is to contract a qualified service provider who can ensure that all mechanical installations within the residential facilities are adequately maintained and operated efficiently. The scope includes the following:

• Comprehensive management of all mechanical systems including HVAC, plumbing, and electrical installations.
• Regular maintenance schedules to prevent downtimes and ensure operational efficiency.
• Provision of necessary consumables as part of the contract cost to ensure the smooth functioning of all equipment.
• Improvement of service delivery standards in accordance with established quality benchmarks.
• Implementation of safety and compliance protocols to ensure a secure environment for residents.

Eligibility Criteria

To be eligible to submit a bid, applicants must meet certain criteria which typically include:

• Registration as a legal entity with the relevant government authority.
• Proven experience in facility management services, particularly in residential projects.
• Financial capability to undertake the project, demonstrated by relevant financial statements.
• Adherence to any additional criteria specified during the evaluation process.

Technical Requirements

Bidders are required to provide detailed documentation regarding their technical capabilities, including:

• Experience and performance history in similar projects.
• Staff qualifications and training profiles, emphasizing expertise in facility management and mechanical operations.
• Availability of tools and technologies required for effective maintenance services.
• Detailed overview of compliance with industry standards and quality certifications.

Financial Requirements

• Bidders must submit a clear financial proposal demonstrating cost-effectiveness while ensuring compliance with the outlined financial terms.
• The proposal should include a breakdown of costs associated with personnel, consumables, and other relevant expenditures.

Document Submission Details

All proposals must be submitted electronically through the designated procurement platform. It is imperative to include all necessary documentation as outlined in the tender specifications, ensuring that they are formatted correctly and submitted by the stipulated deadlines. Late submissions will not be considered.

Special Provisions

The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. These entities may be given preference during the evaluation process. Additionally, compliance with local content requirements and policies such as 'Make in India' is promoted to stimulate growth in local industries.

Evaluation Process

The evaluation of received bids will involve a comprehensive process wherein submitted proposals will be assessed based on criteria such as cost, technical expertise, past performance history, and the ability to meet project specifications. Only those bids complying with all specified requirements will be considered for further evaluation.

Delivery Locations

The primary delivery location for the facility management services will be specified in the contract agreement, aligning with the locations of the residential facilities under the purview of the Ministry of Health and Family Welfare.

Contact Information

For detailed inquiries regarding the tender specifications or to request clarification, interested parties should contact the designated procurement officer associated with the Ministry of Health and Family Welfare.