Tender Title: Examination Service - Online

Tender Reference Number: GEM/2025/B/6151210

Issuing Authority/Department: Department of Health and Family Welfare, Ministry of Health and Family Welfare

The purpose of this tender is to invite qualified service providers to deliver comprehensive Examination Services through an online platform. This includes Question Paper Design, Candidate Registration, and the management of various related processes, ensuring a seamless experience for both candidates and authorities involved in evaluations.

Scope of Work and Objectives

The successful bidder will be required to undertake the following key responsibilities:

• Question Paper Design that aligns with prescribed guidelines.
• Facilitation of Candidate Registration, including the withdrawal and update of registrations.
• Management of the Payment Process for candidates.
• Provision of venues for conducting examinations, should physical oversight be required.
• Hosting of examination papers on the designated website.
• Generation and distribution of Admit Cards to candidates.

The primary goal of this tender is to enhance the efficiency and effectiveness of examination services, ensuring all processes are streamlined and accessible.

Eligibility Criteria

Eligible bidders must meet the following qualifications:

• Be a registered entity with appropriate certifications to provide examination services.
• Have prior experience in the field of educational service provision or similar sectors.
• Possess the necessary technical capabilities and resources to fulfill the tender requirements.

Technical Requirements

Bidders need to demonstrate:

• Advanced technical capabilities in online examination systems.
• Compliance with applicable quality standards and governance policies.
• The ability to integrate with existing systems used by health and educational bodies.

Financial Requirements

Bidders are required to outline their financial proposals, including:

• Pricing structure for the various services outlined in the tender.
• Provision for an Earnest Money Deposit (EMD) as specified in the tender conditions.
• Pricing that considers the sustainability and scalability of service provision.

Document Submission Details

All documents must be submitted electronically as per the guidelines set forth in the tender documentation. Ensure that all submissions are correctly formatted and complete to avoid disqualification.

Special Provisions

Bidders qualifying as Micro, Small, and Medium Enterprises (MSEs) or startups may be entitled to special consideration during the evaluation process. These provisions are intended to promote participation from smaller and newly established businesses.

Evaluation Process

The selection of the successful bid will be determined based on:

• Technical evaluation based on the submission’s adherence to specifications.
• Financial evaluation assessing the competitiveness of the pricing offered.
• A clear understanding of the evaluation and selection process will be detailed in the provided documentation.

Delivery Locations

Services under this tender will be required at various pre-defined locations as specified by the Department of Health and Family Welfare.

Contact Information

Further clarifications regarding this tender can be made to the Department of Health and Family Welfare. Specific contact details can be found in the tender documentation; ensure to seek additional assistance if required.