Department of Health Research Tender by Indian Council Of Medical Research (icmr) (GEM/2025/B/6153899)
Customized AMC/CMC for Pre-owned Products - AMC for Non comprehensive of Freezers inclusive calibr
Tender Timeline
Tender Title: Customized AMC/CMC for Pre-owned Products
Tender Reference Number: GEM/2025/B/6153899
Issuing Authority/Department: Department of Health Research, Ministry of Health and Family Welfare
The tender pertains to a Customized Annual Maintenance Contract (AMC) for non-comprehensive support of pre-owned freezers, including calibration, validation, and servicing. This initiative is crucial for ensuring optimal functionality and reliability of refrigeration equipment, which is essential in the healthcare sector for maintaining the integrity of medical supplies.
Scope of Work and Objectives
The primary objective of this tender is to establish a service agreement with qualified vendors who can provide maintenance services for specific brands of freezers, including Haier Medical & Laboratory Ltd., Remi Electrochnik Ltd., and Blue Star. The scope encompasses six-monthly inspections, preventative maintenance, and necessary repairs to ensure compliance with health standards. The successful bidder shall ensure that the equipment operates efficiently and safely.
Eligibility Criteria
To qualify for participation in this tender, bidders must:
- Be a registered entity with valid documentation.
- Demonstrate a proven track record in providing AMC services specifically for refrigeration equipment.
- Possess expertise in the maintenance and calibration of medical and laboratory freezers.
- Provide testimonials or references from past clients in relevant fields.
Technical Requirements
Bidders must meet specific technical requirements, which include:
- Technical qualifications for personnel executing the maintenance tasks.
- Availability of tools and equipment necessary for calibration and servicing.
- Adherence to applicable quality standards and regulations.
Financial Requirements
Financial submissions must reflect:
- A comprehensive pricing model outlining costs for initial assessment, repairs, and ongoing maintenance over the contract period.
- Prospective bidders shall provide evidence of financial stability and relevant tax compliance certifications.
Document Submission Details
All interested parties must submit the required documents digitally through the specified portal. The submission should include:
- Bidder's details (registration documents, certificates)
- Technical proposals
- Financial quotations
Special Provisions
Among special considerations, this tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) by offering certain leniencies in the bidding process. Startups that fulfill eligibility criteria are also encouraged to apply under initiatives supporting local innovation and sustainable business practices.
Evaluation Process
Bids will be evaluated based on price competitiveness, technical capability, and overall suitability. The evaluation committee will assess all submitted proposals to ensure compliance with the stated requirements.
Delivery Locations
Services under this AMC will primarily cover various hospitals and healthcare facilities as dictated by the Department of Health Research. These locations will be specified upon contract award.
Contact Information
For further inquiries regarding the tender, respondents are encouraged to check the official portals associated with the Department of Health Research or the Ministry of Health and Family Welfare.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, having a valid business license, and possessing relevant experience in providing AMC services specifically for medical refrigeration equipment. Bidders should document their previous work in the sector, including client references that validate their expertise in servicing brands such as Haier Medical, Remi Electrochnik, and Blue Star.
Bidders must furnish necessary certificates reflecting compliance with industry standards pertinent to refrigeration maintenance services. This may include technical skill certifications for personnel, safety compliance documents, and warranty or service guarantee certificates from OEMs for the equipment being serviced.
The registration process involves submitting a completed application form along with required documentation, including proof of prior experience, financial records, and business registration details. Entities must ensure that all documents are submitted in the accepted formats as specified in the tender documents.
Submissions must be formatted in PDF or Microsoft Word, ensuring that all attachments are clear, legible, and properly labeled. Bidders are encouraged to follow the guidelines outlined in the tender documentation regarding formatting to avoid disqualification.
Payment terms will be outlined in the contract and are typically based on milestone completion or quarterly payments following scheduled maintenance activities. Bidders should provide their proposed payment schedule in their submission while adhering to any financial stipulations specified in the tender.
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