Tender Title: Annual Maintenance Contract (AMC) for Non-Comprehensive Services of Ultra Centrifuge and Thermoscientific Products
Tender Reference Number: GEM/2025/B/6159584
Issuing Authority: Department of Health Research, Ministry of Health and Family Welfare

Scope of Work and Objectives

The primary purpose of this tender is the procurement of services regarding the Annual Maintenance Contract (AMC) for non-comprehensive maintenance of pre-owned Ultra Centrifuge and Thermoscientific equipment. The selected service provider will be required to ensure that these machines are maintained efficiently and are in optimal working condition to support the research and healthcare objectives of the Ministry.

Eligibility Criteria

To submit a bid for the AMC tender, vendors must meet specific eligibility requirements, which include:

• Registration as a service provider with valid documentation.
• Proven experience in maintaining similar laboratory equipment.
• Capability to provide support and services at designated locations specified in the tender documentation.

Technical Requirements

Bidders must adhere to the technical specifications outlined in the tender documents. The service provider must have qualified personnel skilled in servicing the specific make and model of the equipment for which maintenance services are sought. Additionally, technicians may need to undergo training certifications related to Thermoscientific products.

Financial Requirements

Bidders are required to submit a detailed financial proposal that outlines the costs associated with the maintenance services. This includes any operational costs, parts, or consumables that may be necessary for maintenance. Companies must ensure that their quotations are competitive and comply with the tender's financial terms.

Document Submission Details

Bidders must submit their proposals electronically through the appropriate online procurement platform designated by the Ministry. All submissions must be complete and include all requisite documentation to avoid disqualification. Detailed instructions regarding the submission process, including format and required attachments, can be found in the full tender document.

Special Provisions

Considerations will be given to Micro, Small, and Medium Enterprises (MSEs) and startups in accordance with government policies. Bidders belonging to these categories may receive advantages during the evaluation process, encouraging participation and fostering local business growth.

Evaluation Process

Evaluations will be conducted based on several criteria, including:

• Compliance with the eligibility and technical requirements.
• Financial viability of the proposals submitted.
• Evaluative scoring based on available past performance and references.

This ensures that a fair selection process is adhered to, choosing the best candidate for the AMC based on established metrics.

Delivery Locations

The service provider will be required to deliver maintenance services at specified facilities and laboratories as designated by the issuing authority. These locations will be outlined in the tender documents.

Contact Information

For additional details or clarifications regarding the tender, interested bidders are encouraged to refer to the official contact points listed in the tender documentation.

This tender aims to ensure that the equipment crucial for the research and healthcare sector is meticulously maintained, thereby boosting productivity and ensuring compliance with required standards.