Tender Title: Customized AMC/CMC for Pre-owned Products - UTM (Instron) and Measuring Instrument
Reference Number: GEM/2025/B/6157553
Issuing Authority: Department of Heavy Industry, Ministry of Heavy Industries and Public Enterprises
The Customized AMC/CMC for Pre-owned Products - UTM (Instron) and Measuring Instrument tender aims to secure a contractor to provide comprehensive annual maintenance contracts (AMC) and comprehensive maintenance contracts (CMC) for various pre-owned Instron products and measuring instruments. The objective is to ensure the consistent functionality and high performance of these technical instruments, thereby promoting their longevity and operational efficiency within the department.
Scope of Work and Objectives
The contractor will be tasked with delivering AMC/CMC services for Instron's Universal Testing Machines (UTM) and other associated measuring instruments. Key objectives include:
- Ensuring timely and efficient maintenance services to minimize downtime.
- Conducting regular inspections, calibrations, repairs, and part replacements as necessary.
- Maintaining comprehensive records of all maintenance work performed, including parts used and work completed.
- Adhering to safety and quality standards at all times.
Eligibility Criteria
To qualify for this tender, bidders must meet specific eligibility requirements. These include being a registered entity within India and possessing relevant certification. Companies with proven experience in handling AMC/CMC for instrumentation, particularly for top-tier brands such as Instron, will be given priority during evaluation.
Technical Requirements
Bidders must demonstrate technical proficiency through documented experience in servicing UTM and related measuring equipment. This includes the ability to analyze issues, recommend solutions, and implement maintenance best practices.
Financial Requirements
The financial proposal must outline a clear breakdown of costs associated with the maintenance contracts. Bidders must also provide evidence of financial viability, including past project budgets and timelines, to ensure capacity for undertaking this project.
Document Submission Details
All documents must be submitted electronically through the official bidding portal. Bidders should ensure their submissions are complete, including qualifications, technical proposals, and financial breakdowns.
Special Provisions
This tender also includes provisions aimed at supporting Micro, Small, and Medium Enterprises (MSEs) and startups. These entities are encouraged to participate, and specific benefits may be applied during the evaluation process to promote their inclusion.
Evaluation Process
The selection will be based on a comprehensive evaluation of technical qualifications, past performance, and cost proposals. Bidders will be scored on their ability to meet the outlined requirements and deliver quality services. The evaluation committee reserves the right to call for interviews or presentations to clarify proposals.
Delivery Locations
The services will primarily be delivered at the designated facilities of the Ministry of Heavy Industries and Public Enterprises located throughout India.
Contact Information
For any inquiries related to this tender, bidders may refer to the official procurement contact details available in the tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
8 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, possessing relevant certifications for servicing mechanical and electronic instruments, and demonstrating proven experience with maintained contracts for similar systems. Bidders must also comply with any additional stipulations provided in the tender documents.
Bidders must provide comprehensive details on the technical specifications related to the maintenance of UTM and measuring instruments recognized by major standards. This includes compliance with manufacturers’ guidelines, operational safety protocols, and maintenance quality assurance measures. It is essential to demonstrate an understanding of the critical technical aspects outlined in the tender.
To participate effectively, bidders must submit a clear financial proposal that encompasses project costs, a breakdown of resource allocation, and total budget estimates associated with AMC/CMC services. Additionally, showing evidence of financial stability and previously completed project budgets can enhance the proposal’s credibility.
Proposals must be submitted electronically through the official bidding platform. Bidders should ensure that all required documents are included with their submissions, including technical and financial proposals, to avoid disqualification due to incomplete applications.
MSEs can enjoy certain advantages during the evaluation process. The tender encourages their participation by providing benefits such as relaxation in qualification criteria, price preference, and additional scoring for qualifying for specific provisions aimed at fostering an inclusive bidding process.
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