Department of Heavy Industry Tender by The Automotive Research Association Of India (GEM/2025/B/6144508)
Customized AMC/CMC for Pre-owned Products - AMC of NX MACH 3 SOFTWARE; SIEMENS; Comprehensive Maint
Tender Timeline
Tender Title: Comprehensive Maintenance Contract (CMC) for NX MACH 3 Software
Tender Reference Number: GEM/2025/B/6144508
Issuing Authority/Department: Department of Heavy Industry, Ministry of Heavy Industries and Public Enterprises
Scope of Work and Objectives
The primary objective of this tender is to ensure a Customized AMC/CMC for Pre-owned Products, specifically aimed at providing comprehensive maintenance services for NX MACH 3 Software developed by Siemens. The scope includes ensuring the software operates effectively and efficiently, reducing potential downtimes, and providing necessary updates and support. The successful bidder will be responsible for not only maintaining the software but also supporting it with all necessary updates to ensure optimal performance in various operational aspects.
Eligibility Criteria
To qualify for this tender, bidders must meet certain eligibility requirements. The participants need to be a registered entity capable of providing the requested services. This includes an assessment of prior experience in managing similar contracts and the ability to meet the technical requirements specified within the tender documents.
Technical Requirements
Bidders are required to demonstrate proficiency in handling Siemens NX MACH 3 Software and provide adequate technical support and maintenance services. This includes, but is not limited to, troubleshooting, ensuring compatibility with existing systems, and implementing updates as necessary.
Financial Requirements
Bidders must offer a comprehensive financial layout detailing the cost of maintenance services. Additionally, a Performance Security and an Earnest Money Deposit (EMD) are required to ensure commitment to the contracted services.
Document Submission Details
All documentation pertaining to this tender must be submitted in accordance with the guidelines provided in the tender documents. The submission should include, but not be limited to, eligibility documents, technical proposal, financial bid, and any other relevant certificates.
Special Provisions
This tender offers benefits for Micro, Small, and Medium Enterprises (MSEs). Startups may also benefit, as the government encourages participation from these sectors by providing preferences aligned with the Make in India initiative.
Evaluation Process
The evaluation of bids will be conducted based on detailed criteria outlined in the tender documents, which will include technical capability, pricing, compliance with quality standards, and previous experience. The assessment process aims to select the most qualified bidder for the maintenance contract.
Delivery Locations
The services procured through this tender will be implemented at designated locations as specified within the scope of work. Bidders should consider logistics in their proposals.
Contact Information
For more information regarding this tender or to clarify any details, interested bidders can reach out to the designated official contacts provided within the full tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Corrigendum Updates
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Frequently Asked Questions
The eligibility requirements include being a registered entity with a proven track record in providing maintenance services for software products, particularly for Siemens NX MACH 3 Software. Bidders should also possess valid certifications and demonstrate compliance with the necessary technical requirements as outlined in the tender documents.
To participate, bidders must provide essential certificates, which include proof of registration as a business entity, relevant industry certifications, and any additional documentation that validates their competency in software maintenance and support. These documents help ensure that the bidders meet the quality standards set forth in the tender.
The registration process involves submitting an application along with required documentation through the designated tender submission platform mentioned in the tender documentation. Accepted document formats typically include PDF and Word files, ensuring that all submissions are complete and comply with specified submission methods.
Bidders are required to submit an Earnest Money Deposit (EMD) as specified within the tender documents to secure their bids. Furthermore, a Performance Security must be provided upon acceptance of the bid, intended to ensure compliance with the terms of the contract and quality of service. These measures protect against non-performance.
The tender includes provisions that favor Micro, Small, and Medium Enterprises (MSEs) by offering them benefits in the evaluation process. Moreover, startups can leverage government policies under Make in India to enhance their participation in tenders, aimed at increasing local manufacturing and support.
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