Department of Heavy Industry Tenders (GEM/2025/B/6172076)
Customized AMC/CMC for Pre-owned Products - AMC for Vertiv make UPS in EMC lab GARC; AMC for Vertiv
Tender Timeline
Tender Title: Customized AMC/CMC for Pre-owned Products
Reference Number: GEM/2025/B/6172076
Issuing Authority: Department of Heavy Industry, Ministry of Heavy Industries and Public Enterprises
The objective of this tender is to secure an Annual Maintenance Contract (AMC) for Vertiv make Uninterruptible Power Supply (UPS) units located in the EMC laboratory at GARC. The scope of work consists of providing comprehensive maintenance services ensuring the continuous operational efficiency and reliability of the UPS units. The selected bidder will be responsible for routine and preventive maintenance, troubleshooting issues, and performing necessary repairs to uphold high performance standards.
Scope of Work and Objectives
- Conduct regular maintenance checks on Vertiv make UPS units in accordance with manufacturer specifications.
- Provide emergency support and rapid response to any UPS failure during the operational period.
- Ensure compliance with the industry standards and guidelines regarding UPS equipment maintenance.
- Maintain detailed documentation and records of maintenance activities, inspections, and modifications made.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility criteria:
- Be a registered entity or legal organization in the field of maintenance services.
- Have prior experience in providing AMC services for electronic equipment, particularly UPS systems.
- Demonstrate financial stability through audited financial statements for the past three years.
Technical Requirements
The bidders must adhere to specific technical requirements to ensure competent delivery of services:
- Utilize certified technicians trained in the maintenance of Vertiv UPS systems.
- Provide equipment and tools necessary for servicing the UPS units.
- Comply with international quality and safety standards during maintenance procedures.
Financial Requirements
Bidders are required to submit detailed financial documents that should include:
- Pricing structure for the AMC services proposed.
- Validity period for the quoted prices.
- Information regarding any additional charges for unplanned repairs or parts replacements.
Document Submission Details
All tender documents must be submitted in a digital format through the designated online portal. Key documents to include:
- Proposal letter detailing the scope of services offered.
- Financial proposal including all applicable taxes.
- Technical qualifications and previous experience documentation.
Special Provisions
In line with government policies supporting Micro, Small, and Medium Enterprises (MSEs) and startups, there are specific provisions in this tender to encourage participation from these enterprises. Eligible MSEs may receive additional support, such as relaxed financial criteria and assistance in the tender submission process.
Evaluation Process
The evaluation of the submitted bids will be conducted in a two-phase approach:
- Technical Evaluation: Bids will undergo an assessment based on the experience, technical capability, and compliance with specifications.
- Financial Evaluation: Financial proposals of only technically qualified bidders will be considered for evaluation.
Delivery Locations
Service delivery is expected to occur at the EMC lab situated in GARC, and the contractor must ensure prompt availability of services on-site.
Contact Information
For further inquiries related to this tender, bidders are encouraged to reach out through the contact channels provided on the official tender website.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
8 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with demonstrated experience in providing maintenance services for electronic equipment, particularly UPS systems. Bidders must also exhibit financial stability by providing audited financial statements from the past three years.
Bidders must possess relevant certifications that demonstrate compliance with technical and safety standards in the maintenance of Vertiv UPS systems. Certificates of completion for prior training programs and manufacturer’s authorizations may also be required.
The registration process involves creating an account on the designated online portal where the tender is published. Bidders must fill out necessary forms and provide valid identification, following which they may access additional tender documentation and submission guidelines.
The accepted document formats for tender submissions typically include PDF and Word formats for written documentation, while financial submissions may be required in Excel format. Bidders should adhere to the specifications outlined in the tender documentation.
Bidders must submit a performance security deposit, typically a percentage of the total contract value, to ensure compliance with contract terms. This performance security remains valid throughout the duration of the contract and covers any potential penalties or breaches.
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