NA Tender by Jawaharlal Nehru Port Trust (GEM/2025/B/6161415)
Software Support Services 2.0 - NIC eOffice; Application Software, Document Management Service soft
Tender Timeline
Tender Title: Software Support Services - GEM/2025/B/6161415
The Ministry of Ports, Shipping and Waterways is issuing a tender for Software Support Services 2.0 related to NIC eOffice and comprehensive Document Management Services. This tender, identified by reference number GEM/2025/B/6161415, seeks proposals from qualified vendors to provide an array of crucial software support services that enhance operational efficiency and streamline document workflows within the ministry.
Scope of Work and Objectives
The primary objective of this tender is to procure robust Software Support Services that encompass application software, document management services, and various types of support including:
- Reactive Services with Dedicated Support Engineers.
- Proactive Monitoring Services to ensure optimal software performance.
- Helpdesk Assistance to handle user queries and issues.
Vendors are expected to deliver tailored solutions to enhance functionality, support ongoing maintenance, and ensure system updates are applied seamlessly within operational timelines.
Eligibility Criteria
To be eligible for submission, bidders must:
- Be a registered entity capable of providing software support services.
- Demonstrate previous experience in delivering similar application support services.
- Comply with relevant government procurement regulations.
Technical Requirements
Proposals must outline how the offered solutions meet the following technical specifications:
- Compatibility with the existing NIC eOffice and document management systems.
- Proven capability in providing user support and troubleshooting services.
- Use of certified methodologies for proactive monitoring and maintenance.
Financial Requirements
Eligible parties are required to provide:
- A comprehensive breakdown of costs associated with the proposed services.
- Evidence of financial stability, which may include recent balance sheets or financial statements.
Document Submission Details
All submissions must adhere to the format and guidelines specified in the tender documentation. Bidders are responsible for ensuring that all required documents are included and submitted by the deadline for tender responses.
Special Provisions
This tender may offer benefits to Micro, Small, and Medium Enterprises (MSEs), supporting inclusivity and promoting participation from these sectors. Startups are also encouraged to apply, aligning with government initiatives aimed at fostering innovation and entrepreneurship.
Evaluation Process
The evaluation of bids will be conducted based on predefined criteria, ensuring transparency and fairness. Proposals will be assessed based on:
- Technical compliance with the tender requirements.
- Cost-effectiveness of the proposed solutions.
- Vendor's capability and experience in similar projects.
Delivery Locations
Services are expected to be delivered at various locations as directed by the Ministry during the contract period. Bidders should account for potential geographical considerations in their proposals.
Contact Information
For any further inquiries related to this tender, please contact the issuing authority via the provided official email.
The tender documentation will set the foundation for a rigorous evaluation process, aimed at selecting the best vendor to deliver superior software support services that meet the ministry's critical operational needs.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity capable of providing software support services, demonstrating relevant experience in similar application support projects, and complying with all government procurement regulations. This ensures only qualified vendors participate in the tendering process.
Bidders are required to present solutions that comply with specific technical specifications, such as compatibility with NIC eOffice systems, abilities in troubleshooting, and continuous support capabilities. Vendors should also detail their approach to proactive monitoring and maintenance to ensure software performance.
The performance security requirements necessitate that successful bidders provide a guarantee or bond to ensure the fulfillment of contract obligations. This security serves as assurance of the vendor’s commitment to delivering quality services and can be forfeited if the terms of the contract are not upheld.
Tender documents must be submitted in accordance with the guidelines laid out in the tender notice, typically through electronic means or as specified in the documentation. Submission methods should guarantee that all aspects of the proposal comply with the tender’s requirements to avoid disqualification.
The tender includes specific provisions for MSEs, aimed at promoting participation from smaller businesses. Benefits may include relaxed financial requirements, priority evaluation criteria, and potential support from government initiatives designed to boost MSE participation in public sector contracts.
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