Tender Title: Annual Maintenance Service - Desktops, Laptops and Peripherals - 160 kVA UPS; Schneider
Reference Number: GEM/2025/B/6093822
Issuing Authority/Department: Department of Higher Education, Ministry of Education

Scope of Work and Objectives

The scope of work for this tender encompasses the comprehensive annual maintenance service for desktops, laptops, and peripherals, including a 160 kVA UPS manufactured by Schneider. The primary objective is to ensure optimal operational efficiency and minimize downtime through timely and effective maintenance services. This will involve routine checks, troubleshooting, preventive maintenance, and repair services as needed.

Eligibility Criteria

To qualify for this tender, bidders must be registered entities with appropriate licenses. They are required to demonstrate previous experience in providing similar maintenance services and have a proven track record of managing projects of comparable scale and complexity. Compliance with statutory requirements and certifications related to the maintenance of IT equipment is mandatory.

Technical Requirements

Bidders must meet specific technical requirements, including but not limited to:

• Demonstration of expertise in handling Schneider equipment.
• Availability of trained personnel for the maintenance of desktops, laptops, and UPS systems.
• Capacity for rapid response for service calls to minimize downtime.
• Adherence to national and international quality standards in service delivery.

Financial Requirements

Bidders are obliged to present a detailed financial proposal that outlines the expected costs associated with the maintenance services offered. The financial documentation must include the pricing structure, potential upcoming cost fluctuations, and any applicable taxes or fees.

Document Submission Details

Bids must be submitted electronically through the designated portal. Each submission must include:

• A completed bid form.
• Proof of eligibility and registration.
• Detailed technical and financial proposals.
• Any supplementary documentation as specified in the tender guidelines.

Special Provisions

This tender is open to Micro, Small, and Medium Enterprises (MSEs) and those benefiting from governmental startup provisions. It encourages participation from local vendors within the procurement framework, promoting regional business development.

Evaluation Process

The evaluation of bids will be conducted based on a set criteria that includes both technical and financial evaluations. Bidder qualifications, proposed methodologies, pricing, and past performance on similar contracts will be assessed. It aims to establish a balanced approach that prioritizes quality service while also being budget-conscious.

Delivery Locations

Services will primarily be required at locations specified by the Department of Higher Education, detailed in the service agreement. Bidders should be prepared to service multiple locations and manage logistical considerations.

Contact Information

For further inquiries or clarification regarding the tender, potential bidders are encouraged to reach out through the official channels provided within the tender documentation.

The Annual Maintenance Service - Desktops, Laptops and Peripherals - 160 kVA UPS; Schneider tender aims to support effective IT equipment maintenance, ensuring that educational institutions are equipped with fully functional systems, thereby enhancing the learning environment and overall educational outcomes.