Customized AMC/CMC for Pre-owned Products - Lenovo High-Performance Computing Cluster; GEM/2025/B/6108542

The Department of Higher Education under the Ministry of Education is seeking proposals for the Customized Annual Maintenance Contract (AMC)/Comprehensive Maintenance Contract (CMC) for Lenovo High-Performance Computing Clusters (HPCCs) as specified in the tender reference number GEM/2025/B/6108542. The objectives of this tender include ensuring the longevity and optimal performance of the pre-owned products through tailored maintenance solutions.

Scope of Work

The scope of work encompasses:

• Providing comprehensive maintenance, including hardware repairs, software support, system updates, and troubleshooting services.
• Ensuring that all components of the Lenovo HPCC are operational and meet the performance metrics specified by the manufacturer.
• Periodic inspections to preemptively address potential issues, ensuring a high-quality uptime rate.

Eligibility Criteria

Eligible bidders must meet the following criteria:

• Must be a registered entity with experience in providing maintenance services for similar high-performance computing products.
• Demonstration of technical and financial capabilities through previous contracts.
• Compliance with any local regulatory requirements related to service provision.

Technical Requirements

Technical requirements include:

• Capability to provide maintenance services for Lenovo HPCC systems.
• Provide a qualified technical team with a proven record in handling high-performance computing systems.
• Assurance of compliance with all safety and operational standards as mandated by Lenovo.

Financial Requirements

Bidders must demonstrate financial stability through:

• Submission of recent financial statements.
• Evidence of capability to undertake the financial commitments included in the contract.

Document Submission Details

All relevant documentation must be submitted electronically through the prescribed channels, including but not limited to:

• Technical proposal outlining the service approach.
• Financial proposal detailing the pricing structure.
• All required certifications and licenses.

Special Provisions

This tender includes provisions that benefit Micro, Small, and Medium Enterprises (MSEs) to promote inclusive participation. Startups will also be encouraged through specific easing of eligibility criteria.

Evaluation Process

The evaluation of the submissions will be conducted in a two-stage process:

1. Technical evaluations based on the criteria set forth in the tender.
2. Financial evaluations based on price competition, wherein experience, capacity, and service offerings will also be considered.

Delivery Locations

The service will be rendered at various specified locations as articulated in the final contract. Bidders should be prepared to offer on-site support as required.

Contact Information

For any inquiries related to this tender, interested parties may contact the Department of Higher Education through the provided official communication channels. However, specific contact details are not disclosed within the tender documentation.

This tender represents an opportunity for bidders with the relevant expertise to engage in a project of significant importance to the education sector; thereby contributing to enhancing the capabilities of educational institutions in managing high-performance computing environments effectively.