Department of Higher Education Tender by University Grants Commission (GEM/2025/B/6103286)
Custom Bid for Services - AMC of water cooler
Tender Timeline
Tender Title: Custom Bid for Services - AMC of Water Cooler
Reference Number: GEM/2025/B/6103286
Issuing Authority
Department: Department of Higher Education
Ministry: Ministry of Education
Scope of Work and Objectives
This tender relates to the provision of Annual Maintenance Contract (AMC) services for water coolers. The objective is to ensure the consistent functioning and maintenance of water coolers deployed across various educational institutions. Contractors will be responsible for routine inspections, servicing, and ensuring timely repairs as required to maintain optimal performance and hygiene standards.
Eligibility Criteria
Interested bidders must meet the following eligibility criteria:
- Registration as a business entity (individuals, partnerships, and corporations acceptable) in the service industry.
- Demonstrated experience in providing maintenance services, specifically for water cooler systems.
- Sufficient financial stability to manage contract obligations effectively.
Technical Requirements
Bidders must adhere to the following technical requirements:
- Use of qualified technicians and authorized service personnel with experience in servicing water coolers.
- Ability to provide emergency repair services within a stipulated time frame.
- Compliance with applicable safety and health regulations concerning maintenance activities.
Financial Requirements
Bidders are required to submit financial documents that demonstrate their capability to undertake the contract. This may include:
- Balance sheets and financial statements for the past two years.
- Proof of adequate insurance covering liability and worker’s compensation.
- A transparent pricing structure for AMC services, reflecting all costs involved.
Document Submission Details
Bidders must submit their proposals along with necessary documentation electronically via the GEM platform. All submissions should comply with specified formats and guidelines as outlined, including:
- Business registration documents.
- Details of relevant past contracts.
- Technical and financial proposals.
Special Provisions
This tender includes considerations for Micro, Small, and Medium Enterprises (MSEs) and startups. Special provisions may be applied to encourage participation from these enterprises, including relaxed eligibility criteria and assistance in the bidding process.
Evaluation Process
The evaluation of submitted bids will be done based on a two-stage process, assessing both technical qualifications and financial offers. A scoring system will be applied to ensure a balanced approach to the selection criteria, prioritizing quality and cost-effectiveness.
Delivery Locations
Services will be required at various educational institutions under the Department of Higher Education. Bidders should confirm their capability to cover the locations specified in the tender.
Contact Information
Further inquiries regarding this tender can be directed to the Department of Higher Education. For more precise contact details, please refer to the official tender document on the GEM platform.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
8 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for bidders include being a registered entity within the service industry, possessing experience in maintenance services, specifically for water cooler systems, and demonstrating financial stability. Bidders should also ensure compliance with legal obligations and regulations applicable to their business operations.
Bidders must ensure that all technical specifications are adhered to, including employing qualified technicians with experience in water cooler maintenance. They should provide quick repair services within a set timeline, ensuring compliance with safety and health regulations to maintain high operational standards.
Bidders may be required to submit a performance security in the form of a bank guarantee valid for the contract duration. This acts as a safeguard against potential breaches of the contract’s terms. The exact amount and conditions will be detailed in the official tender documents, ensuring transparency throughout the bidding process.
All documents should be submitted electronically through the GEM platform. Bidders must adhere to the specified formats laid out in the tender documents, ensuring that all required information, including business registration, past contracts, and financials, is included clearly for evaluation.
Yes, the tender explicitly encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. This includes provisions such as relaxed eligibility criteria and potential support throughout the bidding process. These measures align with the government’s initiative to promote local entrepreneurship and innovation within public contracts.
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