Department of Higher Education Tender by Indian Institute Of Management (iim) (GEM/2025/B/6112598)
Facility Management Services - LumpSum Based - Institute and Residential; Housekeeping, Pest Contro

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Tender Title: Facility Management Services
Tender Reference Number: GEM/2025/B/6112598
Issuing Authority/Department: Department of Higher Education, Ministry of Education
The Facility Management Services tender seeks qualified vendors to provide comprehensive management services for institutional and residential facilities. The scope includes, but is not limited to, housekeeping, pest control, and the provision of cleaning materials and machines, as well as consumables, all to be included in the contract cost. This tender highlights the need for effective management of educational facilities while maintaining high standards of hygiene and operational efficiency.
Scope of Work and Objectives
The primary objective is to ensure the cleanliness, maintenance, and operational efficiency of both institute and residential environments. Services include:
- Housekeeping Services: Regular cleaning schedules, staff training, and maintenance of sanitary standards.
- Pest Control Services: Scheduled pest management to ensure a healthy environment.
- Provision of Cleaning Materials and Machinery: All necessary materials and machines will be supplied by the service provider, forming part of the contract cost.
Eligibility Criteria
Vendors must meet specific eligibility requirements to participate in this tender, including but not limited to:
- Registration as a legal entity.
- Previous experience in facility management services.
- Financial stability and capability to meet contract demands.
Technical Requirements
Participants must adhere to specific technical requirements, including:
- Maintaining high quality standards in service delivery.
- Policies aligned with compliance regulations and industry standards.
- Competence in providing testing criteria for cleaning methods and efficacy.
Financial Requirements
Vendors are expected to detail financial capabilities to handle the contract effectively. These include providing evidence of sufficient liquidity and financial management practices.
Document Submission Details
All submissions must be formatted correctly and include all requisite documentation that demonstrates eligibility. Proper submission methods and document formats will be specified during the tender process.
Special Provisions
This tender includes special benefits for Micro, Small, and Medium Enterprises (MSEs) and provides provisions recognizing Startups. Vendors are encouraged to verify compliance with regional policies, including 'Make in India' initiatives.
Evaluation Process
The evaluation will be conducted through a comprehensive assessment of submitted bids, focusing on:
- Overall pricing strategies.
- Quality and reliability of services provided.
- Experience and prior performance in similar contracts.
Delivery Locations
Services will be required at designated facilities as determined by the Department of Higher Education. Specific details on delivery locations will be provided upon bid selection.
Contact Information
For inquiries related to the tender, interested applicants may refer to the Department of Higher Education. No misleading information will be provided in this context.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
7 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered legal entity with experience in facility management, financial stability, and compliance with relevant standards. Prospective vendors must prove their capability to deliver the services outlined in the tender efficiently.
Participants must ensure they possess valid registration certificates, relevant industry certifications, and compliance documentation that demonstrates adherence to quality standards and regulatory guidelines pertinent to facility management.
To register, vendors must follow the specified registration process outlined in the tender documentation. This typically includes submission of essential documents online or at designated offices and alignment with eligibility criteria established in the tender.
The accepted document formats are usually standardized; hence, vendors should submit files in PDF, Word, or Excel formats unless otherwise specified. All documents must be clearly labeled and completed for a successful submission process.
Payment terms will be established as part of the contract agreement and generally involve milestone-based payments subjected to service delivery satisfaction. Compliance with financial capabilities is critical, along with the earnest money deposit (EMD) requirements pre-defined in the tender documentation.
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