Department of Higher Education Tender by Indian Institute Of Management (iim) (GEM/2025/B/6132864)
Operation And Maintenance Of Substation - Complete System

Tender Timeline
Tender Title: Operation and Maintenance of Substation - Complete System
Reference Number: GEM/2025/B/6132864
Issuing Authority: Department of Higher Education, Ministry of Education
The Operation and Maintenance of Substation - Complete System tender involves the comprehensive upkeep and management of electrical substation facilities to ensure efficient and uninterrupted service. This includes both operational tasks and maintenance activities tailored to enhance performance and safety standards.
Scope of Work and Objectives
The primary aim of this tender is to procure services for the effective operation and maintenance of substations, focusing on minimizing downtimes and optimizing resource utilization. Contractors will be responsible for routine inspections, repairs, and on-demand maintenance, ensuring adherence to regulatory standards and protocols. This encompasses not just the physical hardware but also the necessary software systems that support operations.
Eligibility Criteria
To qualify for this tender, bidders must be legally registered entities with a proven track record in electrical operations and maintenance. Experience in managing similar projects will be significantly advantageous. Preference will be given to firms that demonstrate a history of compliance with safety and technical standards.
Technical Requirements
Participating firms are required to present a robust technical proposal that aligns with the latest industry standards in operation and maintenance practices. This includes detailing the methodologies to be employed, personnel qualifications, and the technology to be utilized throughout the project lifecycle. It is essential that all equipment and techniques are compliant with existing regulatory frameworks.
Financial Requirements
Bidders must provide detailed financial statements to demonstrate their financial health and capacity to undertake and finance the requested services. A bid security or Earnest Money Deposit (EMD) will also be required to ensure commitment to the tender.
Document Submission Details
All tender-related documents must be submitted electronically through the designated platform, as specified by the issuing authority. It is crucial that submissions are complete and contain all required documentation, including technical proposals, financial statements, and a copy of the EMD.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and offers certain benefits in the selection process to promote inclusiveness and innovation from smaller enterprises. Additionally, startups can present their unique solutions that meet the tender requirements to improve their chances of being awarded contracts.
Evaluation Process
The evaluation criteria will involve a thorough assessment of both technical and financial proposals. Bids will be scored based on predefined metrics that assess quality, compliance with technical specifications, and cost-effectiveness. Transparency will be maintained throughout the evaluation stage to ensure fair selection.
Delivery Locations
Services will be required at designated substation locations as specified in the tender documentation. Bidders should plan for logistics to ensure timely access and management of facilities.
Contact Information
For further inquiries regarding the tender, please refer to the official contact details provided on the tender notice. Transparency in communication will be encouraged to facilitate a smooth bidding process.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
8 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with verifiable experience in operation and maintenance of electrical substations. Bidders must demonstrate compliance with technical and safety standards through past projects, ensuring they possess the required credentials and capabilities to manage the contract effectively.
Bidders must present various certificates that reflect their qualifications, including business registration documents, safety compliance certifications, technical capability statements, and EMD evidence. All required documents should be submitted electronically as specified in the tender guidelines.
The registration process involves creating an account on the specified tender portal, completing the necessary documentation, and submitting the required certificates. It is critical that all information is accurate and complete to avoid disqualification during the evaluation phase.
Bidders must adhere to specific technical specifications that outline operational methodologies, maintenance schedules, and the qualifications of personnel. Proposals should detail how the submitted approach aligns with industry standards, ensuring effective facility management.
The payment terms will be established in the contract post-award, generally based on the completion of specified milestones or performance criteria. The details will also elaborate on any performance security requirements to safeguard the interests of the issuing authority throughout the agreement duration.
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