Department of Higher Education Tender by Inter University Centre For Astronomy And Astrophysics (GEM/2025/B/6134007)

Tender Title: Annual Maintenance Service - Data Center Assets
Reference Number: GEM/2025/B/6134007
Issuing Authority: Department of Higher Education, Ministry of Education

The Annual Maintenance Service tender focuses on essential maintenance and support specifically tailored for Data Center Assets. This initiative aims to ensure the continual operation and reliability of storage and backup devices, specifically including Data Domain products. This tender invites qualified service providers to deliver OEM Authorized Services.

Scope of Work and Objectives

The successful bidder will provide comprehensive maintenance services, including routine inspections, preventive maintenance, repairs, and emergency support for various data storage and backup devices. The primary objective is to maintain optimal performance and minimize potential downtime of critical data center equipment. Tasks to be carried out will include:

• Regular performance assessments of all associated equipment.
• Timely upgrades and updates as necessary.
• Immediate resolution of any faults or operational issues to ensure data integrity and availability.

Eligibility Criteria

To qualify for this tender, candidates must be recognized entities with a proven track record in providing maintenance services for Data Center equipment, particularly those in the Data Domain product line. Registration with the appropriate authorities and possession of relevant licenses is required.

Technical Requirements

The bidder must demonstrate technical competence in maintaining and servicing storage and backup solutions. This includes familiarity with data management protocols, backup retrieval processes, and troubleshooting methods specific to Data Domain devices. Certifications from the manufacturer indicating authorized service provision will be essential.

Financial Requirements

Bidders must present robust financial statements to demonstrate their capacity to undertake the scope of work. This might include providing previous contract values, turnover rates, and evidence of financial stability to sustain service continuity.

Document Submission Details

Bidders must submit proposals electronically through the designated GEM portal. The submission should include comprehensive support documentation and evidence of qualifications, ensuring that all components meet the specified criteria.

Special Provisions

This tender may contain provisions favoring Micro, Small, and Medium Enterprises (MSEs) and start-ups. Bidders are encouraged to refer to any specific clauses that detail such benefits, which could enhance accessibility for these business entities.

Evaluation Process

The evaluation criteria will focus on the bidder's technical expertise, financial health, and overall capacity to deliver the required services efficiently. A panel will review all submissions under a strict compliance framework to ensure that selected providers meet the defined standards of service excellence.

Delivery Locations

Services will be delivered on-site at the designated data center facilities as outlined by the Department of Higher Education. Exact locations will be communicated after the tender evaluation process is complete.

Contact Information

While specific contact details are not provided, bidders are encouraged to utilize the official GEM portal for additional queries and submission guidance.

This tender represents a vital opportunity to ensure the operational integrity of our data assets. Interested parties are urged to prepare their bids carefully, demonstrating all relevant qualifications and capability to fulfill the scope effectively.