Department of Higher Education Tender by Inter University Centre For Astronomy And Astrophysics (GEM/2025/B/6070212)
Customized AMC/CMC for Pre-owned Products - 2 PiB DDN PFS Storage; DataDirect Networks India Pvt Lt
Tender Timeline
Tender Title: Customized AMC/CMC for Pre-owned Products
Reference Number: GEM/2025/B/6070212
Issuing Authority: Department of Higher Education, Ministry of Education
The Department of Higher Education is inviting bids for the Customized AMC/CMC for Pre-owned Products pertaining to 2 PiB DDN PFS Storage from DataDirect Networks India Pvt Ltd. This tender aims to secure a comprehensive maintenance contract (CMC) that will ensure optimal functionality and reliability of the pre-owned products.
Scope of Work and Objectives
The primary objective of this tender is to establish a long-term service partnership that will cover the following areas:
- Comprehensive maintenance services for the pre-owned products, specifically targeting DataDirect Networks India Pvt Ltd's offerings.
- Six-monthly check-ups and services to ensure minimal downtime and peak operational efficiency.
- Immediate support and troubleshooting for any issues that may arise during the contract period.
Eligibility Criteria
To qualify for participation in this tender, bidders must meet the following eligibility requirements:
- Registration as a legal entity and compliance with local laws and regulations.
- Experience in providing similar maintenance services, specifically for pre-owned or refurbished data storage products.
- Possession of requisite certifications that validate the technical capabilities of offerings.
Technical Requirements
Bidders must adhere to the specified technical requirements, including:
- Technical knowledge of DDN products and their maintenance.
- Availability of trained personnel to conduct scheduled and unscheduled maintenance.
- Capability to ensure system updates and backups are performed in a timely manner.
Financial Requirements
While submitting bids, all vendors must showcase:
- A detailed cost proposal outlining service fees for the AMC/CMC period.
- Evidence of financial stability and capability to sustain the contractual obligations.
Document Submission Details
Bidders are required to submit the following documentation:
- Completed bid documents showcasing compliance with technical and financial requirements.
- Relevant certificates confirming experience and qualifications.
Special Provisions
This tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) and startups, promoting their participation in the bidding process. These organizations are encouraged to apply, as there may be certain benefits available including reduced eligibility criteria and higher evaluation scores.
Evaluation Process
The evaluation of bids will be based on:
- Compliance with technical specifications.
- Financial proposal competitiveness, ensuring best value for the contract.
- Past performance and overall experience in delivering similar services.
Delivery Locations
The maintenance services will be delivered to locations designated by the Department of Higher Education, ensuring that the operational needs of the educational sector are met promptly and efficiently.
Contact Information
For more details regarding this tender, bidders are encouraged to reach out to the Department of Higher Education directly.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, demonstrating relevant experience in maintenance services for pre-owned data storage products, and possessing requisite certifications that validate technical capabilities. It is crucial for bidders to ensure they meet these conditions to be eligible for consideration.
Bidders must present valid certificates demonstrating their capability in delivering maintenance services, particularly concerning DataDirect Networks products. This may include industry-standard certifications and documentation that affirm their experience in handling similar maintenance contracts.
The registration process requires bidders to complete and submit the necessary documentation, detailing their company profile, financial documentation, technical specifications, and proof of past experience. Successful bidders will ensure all documents align with the tender requirements for eligibility.
Financial requirements encompass providing a comprehensive cost proposal that outlines service fees for the AMC/CMC, as well as demonstrating financial stability through historical financial records. Bidders should ensure that their proposals are competitive to enhance their chances of selection during evaluation.
Yes, the tender includes specific benefits for MSEs and startups, encouraging them to participate actively. MSEs may enjoy relaxed eligibility criteria and preferential scoring in evaluation, fostering a supportive environment for smaller enterprises to secure government contracts.
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