Tender Title: Comprehensive Annual Maintenance Contract for Pre-owned Products

Tender Reference Number: GEM/2025/B/6147570

Issuing Authority/Department: This tender is issued by the Department of Legal Affairs, under the auspices of the Ministry of Law and Justice.

Scope of Work and Objectives: The primary objective of this tender is to establish a Comprehensive Annual Maintenance Contract (AMC)/Comprehensive Maintenance Contract (CMC) for a range of pre-owned water purification products. Specifically, this includes 45 different domestic models such as Kent Grand Plus, Aquaguard Regal RO & UV, and Aquaguard Aquasure Maxima (RO & UV). Additionally, maintenance services will also extend to two commercial 50LPA Aquaguard RO Prima water purifiers. The successful contractor will be responsible for ensuring optimal performance and reliability of these products in compliance with user requirements and manufacturer specifications.

Eligibility Criteria: To qualify for this tender, bidders must be registered entities and demonstrate relevant experience in providing maintenance services for water purifiers or equivalent products. Registration with the appropriate statutory bodies and compliance with all applicable regulations is a must.

Technical Requirements: Bidders must submit details of their technical capabilities, which may include:

• Expertise in servicing and maintaining water purification systems;
• Availability of qualified technicians with relevant certifications;
• Ability to provide preventive and corrective maintenance services efficiently.

Financial Requirements: Bidders are required to provide a detailed financial proposal outlining the pricing for different maintenance services, including any applicable taxes. Additionally, an Earnest Money Deposit (EMD) will be mandatory, the specifics of which will be provided in the tender documentation.

Document Submission Details: All required documentation must be submitted in the prescribed format, ensuring completeness and adherence to the outlined guidelines. Submission should be made electronically through the designated platform, following the necessary submission procedures.

Special Provisions: This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and provides benefits to startups. Companies claiming MSE or startup status must furnish relevant documentation to avail themselves of these benefits.

Evaluation Process: Bids will undergo a thorough evaluation process focusing on technical qualifications, financial proposals, and compliance with the tender requirements. Awarding of the contract will be based on a combination of the lowest price and quality assessment metrics as per the buyer's specific criteria.

Delivery Locations: The services will be required at designated locations outlined in the tender documents, with potential travel considerations necessary for maintenance visits.

Contact Information: For inquiries or further information, bidders should refer to the contact points mentioned in the tender documents.

Overall, the undertaking aims to ensure that the specified water purification products are maintained to a high standard, effectively safeguarding the interests of end-users while fostering competitive opportunities in the servicing market.