Tender Title: Custom Bid for Services - 3rd Year CAMC OF LASER SCANNER THERAPY UNIT

Reference Number: GEM/2025/B/6145481
Issuing Authority/Department: Department of Military Affairs, Ministry of Defence

This tender is for the third-year Comprehensive Annual Maintenance Contract (CAMC) of a Laser Scanner Therapy Unit. The goal is to ensure that the laser scanner therapy unit operates efficiently and effectively through proactive maintenance and prompt repairs. This service is critical for sustaining the operational readiness of medical facilities and enhancing patient outcomes.

Scope of Work and Objectives

The scope of work includes the following:

• Conducting regular maintenance checks and servicing on the Laser Scanner Therapy Unit.
• Providing necessary repairs and parts replacements to maintain equipment functionality.
• Ensuring compliance with safety and quality standards as mandated by healthcare regulations.
• Documenting all maintenance activities and providing performance reports to the Ministry of Defence.

The objective is to minimize downtime and ensure optimal functioning of the therapy unit, thereby enhancing service delivery in medical settings.

Eligibility Criteria

Bidders must meet the following eligibility criteria:

• Must be a registered entity with the appropriate certifications and licenses to operate in the healthcare equipment maintenance sector.
• Must demonstrate prior experience in providing CAMC for similar healthcare equipment.
• Financial soundness, evidenced through audited financial statements for the last three fiscal years.

Technical Requirements

Bidders are required to have:

• Trained personnel with appropriate qualifications to service the Laser Scanner Therapy Unit.
• Access to genuine spare parts and maintenance equipment for repairs.
• Established quality control measures in alignment with healthcare industry standards.

Financial Requirements

Bidders must demonstrate financial capability through:

• Submission of a valid performance security.
• An Earnest Money Deposit (EMD) as specified in the tender documentation.
• Clear pricing structures for the maintenance services to be provided.

Document Submission Details

Interested bidders need to prepare and submit all required documents including:

• Technical Proposal (including company profile, certifications, and previous experience).
• Financial Proposal (itemized pricing and breakdown of costs).
• Relevant certificates confirming eligibility and experience. Submissions should adhere to the formats specified in the tender documentation and should be submitted through the designated channels outlined by the Department of Military Affairs.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and Startups. Special provisions may include:

• Relaxed eligibility criteria for MSEs.
• Assistance in understanding the bidding process and documentation requirements.

Evaluation Process

The evaluation process will be carried out in the following stages:

1. Technical Evaluation: Assessing the technical proposals against the stipulated requirements.
2. Financial Evaluation: Analyzing the financial bids of the technically compliant bidders.
3. Final Selection: Based on combined scores from technical and financial evaluations.

Delivery Locations

Services will be primarily provided at military medical facilities where the Laser Scanner Therapy Unit is operational. A precise list of locations will be shared with the successful bidder post-award.

Contact Information

For further inquiries, bidders may refer to the official contact details provided in the tender documentation. All communications should respect confidentiality and integrity of the procurement process.

This tender offers a valuable opportunity for qualified vendors to contribute to the healthcare sector by ensuring critical medical equipment is maintained at optimal conditions. Interested parties are encouraged to understand the requirements thoroughly and prepare their documents accordingly.