Department of Military Affairs Tender by Indian Army (GEM/2025/B/6091724)

Tender Title: Customized AMC/CMC for Pre-owned Products - DATA WALL; KAN UNIVERSAL
Reference Number: GEM/2025/B/6091724
Issuing Authority/Department: Department of Military Affairs, Ministry of Defence

Scope of Work and Objectives

The purpose of this tender is to establish an Annual Maintenance Contract (AMC) for pre-owned products, specifically focusing on DATA WALL and KAN UNIVERSAL systems. The scope of work encompasses regular maintenance and support services aimed at ensuring optimal functionality and reliability of these systems. The successful contractor will be responsible for periodically inspecting, servicing, and troubleshooting equipment to prevent downtime and extend the operational lifespan of the products. The objectives include enhancing performance, minimizing potential risks through timely interventions, and ensuring that all equipment meets established quality and safety standards.

Eligibility Criteria

To qualify for this tender, bidders must meet the following eligibility criteria:

• Registration as a legal entity and compliance with local regulations.
• Proven experience in providing maintenance contracts for similar equipment.
• Adequate resources (manpower and technical expertise) for the scope outlined in the tender.

Technical Requirements

Bidders must demonstrate their capability to meet the technical requirements specified in the tender. This includes having qualified and certified technicians capable of performing complex maintenance tasks on DATA WALL and KAN UNIVERSAL products. Additionally, submissions must include details of the methodologies to be implemented during the maintenance processes.

Financial Requirements

Bidders are expected to provide a comprehensive financial proposal reflecting the financial requirements of the tender. This must include cost breakdowns of services offered, warranty provisions, and any associated charges for parts and materials. All bids will be subjected to strict financial scrutiny to ensure compliance with budgetary constraints set by the Department of Military Affairs.

Document Submission Details

Submissions must be prepared in accordance with the guidelines outlined in the tender documents. All necessary documentation, including certificates, financial proposals, and technical capability statements, must be submitted through the specified channels before the deadline.

Special Provisions

Special provisions may apply to Micro, Small, and Medium Enterprises (MSEs) and Startups. Such provisions are designed to promote participation from smaller businesses and may include relaxed eligibility criteria or financial benefits.

Evaluation Process

The evaluation process will comprise multiple stages, including a thorough review of submitted documents, technical assessments, and financial evaluations. Bids will be scored based on predetermined criteria to ensure a fair and rigorous selection process.

Delivery Locations

Services procured through this tender will be required at the locations specified by the Department of Military Affairs, ensuring that maintenance tasks are executed in accordance with operational needs.

Contact Information

For additional information or inquiries regarding GEM/2025/B/6091724, bidders are encouraged to reach out to the contact person listed in the tender documents. It is vital to communicate clearly and professionally to receive relevant details or clarifications.