Department of Military Affairs Tender by Indian Army (GEM/2025/B/6103519)

Tender Title: Service of Computer System

Tender Reference Number: GEM/2025/B/6103519
Issuing Authority: Department of Military Affairs, Ministry of Defence

Scope of Work and Objectives

The purpose of this tender is to establish an Annual Maintenance Contract for multiple computer and office equipment types including, but not limited to, 03 High Range Photocopier Machines, 35 Computers, 29 Printers, 32 UPS systems, 19 CCTV camera security surveillance systems, and 24 Caller 10 EPABX systems. The objective of this contract is to ensure optimal functioning of these devices while minimizing downtime and maintaining operational efficiency within the Department.

Eligibility Criteria

Eligible bidders must be registered entities with a proven track record in providing maintenance services for computer systems and associated office equipment. Participants should also have adequate technical capabilities and resources, including qualified personnel, to deliver on the requirements stated in the tender documentation.

Technical Requirements

Bidders are expected to demonstrate their technical expertise in maintaining and servicing the specified equipment types. Bidders should be equipped with the necessary tools, genuine spare parts, and a workforce that adheres to accepted industry standards. Moreover, service providers should outline their quality standards and how they ensure strict compliance with all relevant compliance requirements.

Financial Requirements

While the financial stability of the bidder will be assessed, specific financial requirements including the provision of an Earnest Money Deposit (EMD) will be communicated in the detailed documentation. Contractors should also clarify payment terms, ensuring they are prepared for evaluation during the bidding process.

Document Submission Details

All proposals must be submitted through the designated procurement platform. Bidders should ensure that their submissions include all required documentation outlined in the tender terms, formatted appropriately as per the requirements. Accepted document formats will be specified in the tender documentation.

Special Provisions

This tender showcases benefits for Micro, Small, and Medium Enterprises (MSEs) and provisions for startups, encouraging their participation. Compliance with 'Make in India' policies in terms of local content and procurement rules is also expected from all bidders.

Evaluation Process

The evaluation of submitted bids will be carried out based on criteria that include technical capability, financial stability, and adherence to compliance requirements. The evaluation committee will ensure a fair and transparent selection process, aiming to award the contract to the most suitable service provider.

Delivery Locations

The maintenance services will be required at designated locations stated within the final tender documentation. Bidders should confirm their capacity to provide services at these locations as part of their proposal.

Contact Information

For any inquiries regarding this tender, please refer to the official contact details provided in the tender documentation. Do ensure that all communication is clear and directed to the appropriate department to facilitate prompt responses.